MineStar FMS Specialist - FIFO

Core duties and responsibilities of this role include:

• Assist with the implementation and ongoing operation of the MineStar FMS to ensure high availability and correct system operation
• Provide direct user support and operation advice to Mine Control and the Technology Operation department.
• Support hardware and software installation, configuration and testing.
• Manage vendor support to ensure incidents and problems are dealt with in a timely manner.
• Develop Training and Work Instruction material relating to the operation and maintenance of the Fleet Management System.
• Ensure system changes, upgrades and updates are managed in accordance with the IT change management system.
• Lead functional testing of updates to ensure system continuity and ensure business risks are identified and assessed prior to deployment to production.
• Monitor product road map and life-cycle plans, ensuring business needs and expectations are managed.
• Address and resolve any technical issues related to the FMS system promptly, collaborating with IT, Mine Control and/or vendor support as needed.
• Conduct and/or develop training sessions and provide system guidance to Mine Controllers, Supervisors, maintainers, and other mine personnel to ensure effective operation of the system.
• Documentation: Maintain accurate records, reports, and logs of system performance, maintenance, and operational issues.
• Collaborate with the Mine Technology team to develop and monitor scheduled equipment servicing and repairs, ensuring minimal downtime.
• Proactively lead the monitoring and analysis of FMS performance, driving system enhancements in line with evolving business needs.
• Implement and oversee a comprehensive problem management process for the FMS system, identifying, analysing, and resolving system issues to enhance stability and efficiency.