Onsite IT Support Specialist

Inner Suburbs Melbourne Temporary
  • Temporary Contract - 12 months.
  • Onsite support required, working from the office.

About Our Client

Our client is a well-known and a global gaming company. They have the best diversity in the workplace where everyone can succeed. They're passionate about having a fun & supporting work environment that provides the tools and benefits to help you thrive in your role!

Job Description

The successful individual with be responsible for:

  • Answering calls in a courteous and friendly manner, handling email and in-person requests from all users.
  • Troubleshooting incidents & requests including software, hardware, communications, and networks.
  • Prioritising problems and exercising problem-solving skills.
  • Following-up with users to ensure resolution is complete with regular & effective communication and updates.
  • Working with the Desktop and Infrastructure team to diagnose and resolve issues as required, escalating incidents to appropriate team members.

The Successful Applicant

The successful individual will ideally possess the following:

  • Ideally 2-3 year's experience in a help-desk support position.
  • Excellent customer service and communication skills (verbal and written).
  • Basic to immediate knowledge around software troubleshooting - Active Directory, Office 365, Window 10.
  • Practical hands-on skills on hardware are highly regarded
  • Well-rounded abilities in troubleshooting all operating systems, software, hardware, telephone, and networks.

What's on Offer

What's on Offer

A fantastic permanent opportunity for an outgoing IT Support individual to join an established service desk team that are based in South Melbourne.

Jenny Nguyen
Quote job ref
Phone number
+61 431 981 726

Job summary

Information Technology
IT Support - Level 1/2
What is your industry?
Public Sector
Inner Suburbs Melbourne
Job Type
Consultant name
Jenny Nguyen
Consultant phone
+61 431 981 726
Job Reference

About Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.