Onsite IT Support

Derrimut Permanent
  • Autonomous role with career growth
  • Rapidly growing organisation

About Our Client

Our client is a large logistics company with a strong presence in APAC. They are experiencing rapid growth across Australia and are looking for an individual to join their team to provide On-site IT Support to users.

Job Description

The successful applicant will be responsible for:

  • Provide excellent IT systems and network support to the client's Australian sites - Remote DC's via telephone, email and via remote access.
  • Monitoring and troubleshooting networking issues in relation to equipment, performance and configuration.
  • Documenting and updating network diagrams, maintenance procedures, troubleshooting/implementation of procedures and protocols and making changes as required.
  • Providing end-user support for office and remote users (PC troubleshooting, setting up printers, RDT, Desk IP phone, Installation of Windows applications, etc.)
  • Performing patching and regular updates on network equipment as and when required.
  • Taking ownership of customer support tickets escalated from the Help desk, investigating and resolving issues.
  • Providing excellent customer service to internal and external customers.
  • Following up with users, providing feedback and seeing problems and incidents to resolution.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Good technical knowledge of enterprise-level computing, mobile devices, software, operating systems (MS Windows & Apple MAC OS).
  • Experience working with a Database, preferably an SQL server.
  • Level - 1 WMS - SCE and interface support for IML and GIS.
  • Knowledge of Cisco networking equipment and Cisco IP Phones.
  • Knowledge of Aruba AP and controller equipment.
  • Windows Server 2012, 2016, 2019 (experience not essential but favourable).
  • Office 365 & Active Directory.
  • Experience with Jira ticketing system.

What's on Offer

On offer is a permanent opportunity with a leading organisation based in Derrimut. Their Melbourne plant is fully automated and you will work with the latest and greatest of Technology.

Tara Amini
Quote job ref
Phone number
+61 416 486 053

Job summary

Job Type
Consultant name
Tara Amini
Consultant phone
+61 416 486 053
Job Reference