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Sales Support Coordinator

Greenacre Permanent View Job Description
The Sales Support Coordinator role in the organization focuses on providing administrative and operational support to the sales team, ensuring seamless processes and efficient workflows. This permanent position offers an exciting opportunity to contribute to a high-performing sales department.
  • Represent one of Australia's most respected dairy-based ingredient suppliers.
  • Optimise workflows to accelerate sales cycles and drive bottom-line growth.

About Our Client

One of the nation's largest suppliers of dairy-based ingredients, specialising in high-quality cheeses, milk powders, proteins, and specialty dairy solutions for retail and foodservice. A major independently owned and operated company with over 250 employees and facilities spread across Australia.

Job Description

Sales Administration & Customer Support

  • Respond to customer enquiries regarding product availability, product set up, system pricing, specifications, and order status.
  • Prepare presentations and other sales-related documentation.
  • Follow up on leads for new product and new customers, preparing sales briefs based on the NPD lead information
  • Maintain strong relationships with key customers, distributors, and retail accounts.
  • Track project progress and proactively communicate updates or delays.
  • Support the Sales Team with reporting, analytics, and CRM maintenance.



Product & Compliance Support

  • Ensure product information (ingredients, allergens, certifications, shelf life) is accurate and up to date.
  • Assist with compliance requirements such as food safety documentation, labelling updates, and import permits.
  • Support new product launches and product range updates.
  • Act as the conduit between key suppliers and key customers to launch NPD and/or achieve change timelines



Data & Reporting

  • Maintain accurate records across CRM, ERP, and inventory systems.
  • Prepare weekly and monthly sales reports, forecasts, and performance summaries.
  • Assist in analysing sales trends, customer demand, and product performance.



Other Responsibilities:

  • Refer all potential sales leads to the correct Sales Team.
  • Report any aged product, product dating issues to Sales Team / Supply Teams.
  • Use sound logistics and cost-effective methods to produce best possible outcomes
  • Contribute to the overall functionality of the department and business to drive improvement
  • Any other customer or commercial duties as may be required from time to time including general administrative support to the Sales Team



The Successful Applicant

Our perfect team leader-member will be someone who loves juggling multiple tasks and has a real focus on the customer with strong relationship building experience. Someone that can take ownership of the space and provide much needed support our in-demand sales team.

I would love to hear from you if you have:

  • Experience in the food importing, FMCG, or food distribution industry
  • Knowledge of international shipping, incoterms, or customs processes
  • Familiarity with food safety standards and compliance documentation
  • Demonstrated experience in a customer service / call centre environment and systems.
  • High volume administrative role with project management / stage gate understanding
  • Intermediate experience and knowledge in general computer operations



What's on Offer

  • Competitive salary package.
  • Permanent position within a stable and professional organisation.
  • Opportunities for career development and growth in the FMCG industry.
  • Chance to work with a high-performing sales team.



If you are ready to take the next step in your career as a Sales Support Coordinator, we encourage you to apply today

Contact
Archita Shah
Quote job ref
JN-042026-6991980
Phone number
+61 2 8221 8130

Job summary

Function
Sales
Specialisation
Sales Executive/Account Manager
Industry
Fast Moving Consumer Goods (FMCG)
Location
Greenacre
Job Type
Permanent
Consultant name
Archita Shah
Consultant phone
+61 2 8221 8130
Job Reference
JN-042026-6991980

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.