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Senior Claims Officer / Case Manager

Brisbane CBD Permanent Work from Home or Hybrid View Job Description
we are seeking a driven professional to join a dynamic team, supporting the relocation of personnel and their families. In this role, you will assist with administrative tasks, coordinate logistics, and ensure effective communication throughout the relocation process, with opportunities for career growth within the organisation. Two days WFH a week & supportive team culture.
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  • Competitive salary & Hybrid working on offer
  • Clear career progession within a true market leader

About Our Client

Our client is an established global leader, that puts people first! Valuing clear career progression and a positive working environment. Due to ongoing growth they are seeking an energetic professional to join a specialised team focused on managing the relocation and transition processes for individuals and their families within complex, high-stakes environments. This role is suited for an organised energetic individual looking to grow their career in a new sector, candidates with previous experience in claims or travel would be an excellent fit.

Job Description

  • Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process.
  • Delivering a high-quality end to end relocation experience to your relocating members and their families through world class case management and communication.
  • Expectation management ensuring members and their families understand service scope and the relocation life cycle.
  • Liaise with internal and external customer / stakeholders to ensure obligations are achieved and agreed service standards are met within agreed time lines.

The Successful Applicant

  • Proven customer service experience is essential, ideally in a call centre or similar fast paced environment.
  • Previous experience in roles such as claims officer, travel agent, or recruiter is highly desirable
  • Highly organised with a strong ability to manage deadlines and priorities effectively
  • Outstanding telephone manner with excellent communication skills
  • Ability to manage multiple tasks and remain calm under pressure
  • Strong attention to detail and a proactive approach to problem-solving
  • Passionate about providing exceptional service and exceeding client expectations

What's on Offer

  • Competitive salary
  • Hybrid working arrangements ( 2 days from home)
  • Central Brisbane office
  • Intensive training & ongoing support
  • Clear career progression- join a global business that truly promotes from within!
  • Fantastic team culture & job security
Contact
Isabella Prendeville
Quote job ref
JN-012025-6632713
Phone number
+61 7 3018 6320

Job summary

Function
Secretarial & Business Support
Specialisation
Call Centre
What is your industry?
Business Services
Location
Brisbane CBD
Job Type
Permanent
Consultant name
Isabella Prendeville
Consultant phone
+61 7 3018 6320
Job Reference
JN-012025-6632713
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.