Back to search

Senior Customer Service Representative

Campbellfield Permanent AU$65,000 - AU$70,000 per year View Job Description
A senior customer service representative with freight industry experience is responsible for managing client inquiries, ensuring smooth communication, and providing effective solutions to transportation and logistics-related issues.
  • Competitive salary based on experience and qualifications.
  • Free onsite parking

About Our Client

A top provider of technology-driven freight forwarding services, specializing in meeting the transportation and logistical needs of clients, located in Campbellfiled.

Job Description



  • Industry Knowledge: Understanding of freight, shipping, and logistics processes, including familiarity with regulations, customs procedures, and transportation modes.


  • Communication Skills: Strong verbal and written communication skills to interact with clients, suppliers, and other stakeholders clearly and professionally.


  • Problem-Solving Abilities: The ability to address and resolve issues related to shipping delays, customs complications, lost goods, or damaged shipments, often under tight deadlines.


  • Attention to Detail: Accuracy in processing orders, tracking shipments, handling documentation, and maintaining records of customer interactions.


  • Customer-Centric Approach: A focus on providing exceptional customer service, ensuring client satisfaction through timely responses and effective solutions.



The Successful Applicant

A successful Senior Customer Service Representative should have:

  • A strong background in customer service and the freight industry
  • Excellent communication and interpersonal skills.
  • Proficiency in using customer service software, ideally expedia.
  • Strong problem-solving abilities.
  • A customer-oriented mindset with a passion for delivering exceptional service.

What's on Offer

  • Free onsite parking
  • Opportunity to join a growing organisation
Contact
Jenna Binley
Quote job ref
JN-122024-6623021
Phone number
+61386166213

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
What is your industry?
Transport & Distribution
Location
Campbellfield
Job Type
Permanent
Consultant name
Jenna Binley
Consultant phone
+61386166213
Job Reference
JN-122024-6623021

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.