Senior Desktop Engineer

South Eastern Suburbs Melbourne Permanent
  • Be part of a growing organisation
  • South east location

About Our Client

Our client is well-known and established in the Health sector. They currently have a need for an experienced Desktop Support individual to join their team. You will be part of a national team and you will be given the opportunity to lead and mentor a junior member of the team.

Job Description

The successful applicant will be responsible for:

  • Assisting in providing Level 1 support when request volumes are high.
  • Act as an escalation point for the service desk analysts.
  • Provide technical guidance and training to service desk analysts.
  • Record, track, and document all actions in the incident response and resolution process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • In person support when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Assist in software releases and roll-outs according to change management best practices.
  • Develop help sheets and FAQ lists for end users.
  • Provide feedback and suggestions for continual improvement.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Previous experience in a Desktop Support position.
  • ITIL Certification.
  • Experience with Windows 10, Windows Server OS, MS Office Suite and Office 365.
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Health industry experience - highly desirable.
  • Exceptional written and oral communication skills.

What's on Offer

On offer is a newly created position based in the south east. You will be afforded the opportunity to take ownership of all things IT related in the Melbourne office and lead a service desk analyst.

Anita O'Hara
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Anita O'Hara
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