Back to search

Service Delivery Manager

Port Melbourne Permanent View Job Description
The Service Delivery Manager role leads the delivery of maintenance and support services for major contracts, ensuring performance against strict KPIs for time, cost, and quality. It combines team leadership, client engagement, and process improvement with hands-on oversight of complex technology systems and project management responsibilities.
  • High-Impact Leadership Role
  • Autonomy and Strategic Input

About Our Client

Our client is a leading technology solutions provider delivering innovative traffic enforcement and safety systems. They are known for combining advanced technology with robust project delivery, ensuring safer roads and streamlined operations across Australia.

Job Description

  • Service Delivery Oversight: Full accountability for delivering maintenance and support services under government contracts, ensuring outcomes meet agreed KPIs for time, cost, and quality.
  • Contract Management: Review system performance, manage client interface and reporting, resource scheduling, subcontractor and supplier coordination, financial tracking, and documentation compliance.
  • Process Implementation: Establish and manage bespoke support processes, including call handling, escalation, spares and repairs, asset management, and public sector data management.
  • Technical Supervision: Oversee troubleshooting, remediation, installation, and commissioning of systems; manage resolution of customer/internal issues within SLA.
  • Reporting & Improvement: Provide periodic and corrective action reports, implement tools for system maintenance improvement.
  • Budget & Project Management: Plan and manage contract budgets, deliver new systems as ordered, and lead internal projects.
  • Leadership: Responsibility for 10 direct reports, coordination across teams and senior leadership engagement.

The Successful Applicant

  • Experience in service delivery management and project management (certification preferred).
  • Strong background in maintenance of complex technology systems, root cause analysis, and design improvement.
  • Knowledge of embedded computing, sensor-based technology, and logistics/asset management.
  • Excellent communication and interpersonal skills, with ability to manage KPIs and SLAs.
  • Comfortable with Google Workspace and MS Office tools.
  • Proven ability to lead teams and manage subcontractors.
  • Ability to work under pressure while maintaining high service quality.

What's on Offer

Full-time, permanent role

Leadership responsibility plus direct client engagement on major government contracts.

Professional development through structured training in advanced technology systems, project management methodology, safety compliance, and certifications (First Aid, OH&S).

Exposure to cutting-edge technology in embedded computing, sensor-based systems, and traffic management solutions.

Strategic influence with autonomy to manage budgets, improve processes, and deliver new systems.

Contact
Rhys Shelley
Quote job ref
JN-122025-6901669
Phone number
+(61) 416092204

Job summary

Function
Engineering & Manufacturing
Specialisation
Maintenance, Reliability
Industry
Technology & Telecoms
Location
Port Melbourne
Job Type
Permanent
Consultant name
Rhys Shelley
Consultant phone
+(61) 416092204
Job Reference
JN-122025-6901669

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.