Service Desk Analyst

Brisbane Permanent AU$60,000 - AU$65,000 per year Work from Home or Hybrid
  • Join a values-driven, employee centric organisation
  • Above market rate annual leave & opportunities for international travel

About Our Client

Our client is a bespoke travel agency with a great reputation for employee welfare.

Job Description

The key responsibilities will include:

  • Providing first & second level IT support for end users & internal staff
  • Day-to-day Service Desk Operations
  • Onboarding & Offboarding accounts through Active Directory & Microsoft 365
  • Asset Inventory updates
  • Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
  • Assist with new technology training for staff
  • Desk setups including network cabling
  • Knowledge base article updates

The Successful Applicant

The successful candidate will have the following characteristics & experience:

  • Expertise within the Microsoft 365 E5 stack, particularly Intune, Active Directory, Azure Active Directory, Exchange & SharePoint
  • Experience working within an ITSM
  • Excellent interpersonal communication skills & proven customer engagement
  • Ability to work well within a broader team office environment
  • Ability to research system issues independently without escalating
  • Basic understanding of IP networking

What's on Offer

We're proud to say our client is offering an incredibly generous benefits packaged, including:

  • 5 weeks annual leave, with additional leave on your birthday
  • Annual bonus totalling 100% of one month's salary
  • Regular volunteering leave & events
  • Professional development time
  • PerkBox discounts
Max Dostine
Quote job ref
Phone number
+61 7 3018 6321

Job summary

Information Technology
IT Support - Level 1/2
What is your industry?
Leisure, Travel & Tourism
Job Type
Consultant name
Max Dostine
Consultant phone
+61 7 3018 6321
Job Reference
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.