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Service Desk Analyst

Melbourne Permanent View Job Description
As a Service Desk Analyst, you'll ensure smooth IT operations by troubleshooting hardware/software issues, supporting Office 365, deploying updates, and managing email security and compliance. You'll provide expert-level support to legal staff to maintain system efficiency.
  • Clear career progression and opportunities for growth.
  • Competitive salary and benefits package

About Our Client

Our client is a top-tier legal firm located in the CBD, known for its professional work environment and commitment to excellence. The job offers a dynamic, fast-paced IT team where you'll play a key role in supporting critical systems and ensuring smooth operations for legal professionals.

Job Description

  • Provide first/second-line support for legal staff, resolving hardware, software, and network issues.
  • Assist with Microsoft Office apps (Outlook, SharePoint, Teams) to ensure smooth operations.
  • Monitor email security, manage mobile devices and deploy software patches.
  • Work with the IT team on system upgrades and new tech implementations.



The Successful Applicant

  • 12-18 months of IT support or Service Desk experience in a professional services or legal setting.
  • Expertise in Azure, Office 365, Outlook, Exchange, SCCM, Mimecast, and Intune.
  • Strong communication and problem-solving skills.
  • Proactive approach to supporting users at all levels of the organization.

What's on Offer

  • 5 days on-site role, conveniently located near the CBD
  • A dynamic IT team and a collaborative work environment.
  • Career growth potential and development opportunities within the firm.
Contact
Jeya Umashankar
Quote job ref
JN-032025-6691779
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Melbourne
Job Type
Permanent
Consultant name
Jeya Umashankar
Consultant phone
Job Reference
JN-032025-6691779

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.