Service Desk Analyst

Melbourne CBD Permanent
  • Permanent Opportunity - Immediate start
  • CBD Location & Flexible working available

About Our Client

Our client is a leading global firm with a presence across Americas, Europe, the Middle East, Africa, and Asia Pacific.

Job Description

The successful individual with be responsible for:

  • Answering Help Desk calls in a courteous and friendly manner, handling email and in-person requests from all clients.
  • Logging all trouble tickets as per IT department best practices.
  • Prioritising problems, troubleshooting, and exercising problem-solving skills.
  • Following-up with clients to ensure resolution is complete and timely.
  • Working with the Desktop and Infrastructure teams to diagnose and resolve issues as required.
  • Maintaining Knowledge Base documentation of problem cause, impact, and resolution.
  • Handling equipment bookings and setups (laptops, projectors, smart-phones, video conferencing).
  • Liaising with smart-phone service providers for account related matters.

The Successful Applicant

The successful individual will ideally possess the following:

  • Minimum one year experience working in an IT Support environment.
  • Excellent customer service and communication skills (verbal and written).
  • High level of IT literacy especially within a Microsoft environment e.g., Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory.
  • Support packages including Service Management Tools such as Hornbill Support Works, Remote access tools such as Remote Assistance and RDP.
  • Experience supporting various legal applications is ideal.

What's on Offer

On offer is an exciting opportunity for a customer service focused IT Support Analyst to join the Melbourne office.

Tara Amini
Quote job ref
Phone number
+61 416 486 053

Job summary

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Job Type
Consultant name
Tara Amini
Consultant phone
+61 416 486 053
Job Reference