Service Desk Manager

Melbourne CBD Permanent
  • Lead a team of 6 within a growing organisation
  • Learning and development opportunities

About Our Client

Our client is a member-owned superannuation and insurance business with an Australian presence of over 3,000 employees.

Job Description

  • Effectively managing, developing, and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
  • Conducting and sharing results from service and operation performance reviews.
  • Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  • Being aware of and managing the costs of running the service desks.

The Successful Applicant

  • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
  • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • An ability to balance and plan the short-term actions of the team.
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively while setting the tone of the team through modeling and leadership.

What's on Offer

  • Flexible working arrangements
  • Competitive remuneration
  • Opportunity to contribute to our client's national strategic IT plan
Contact
Aisling Smith
Quote job ref
107472269

Job summary

Specialisation
Industry
Location
Job Type
Consultant name
Aisling Smith
Job Reference
107472269