Service Desk Manager

Melbourne CBD Permanent
  • Lead a team of 6 within a growing organisation
  • Learning and development opportunities

About Our Client

Our client is a member-owned superannuation and insurance business with an Australian presence of over 3,000 employees.

Job Description

  • Effectively managing, developing, and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
  • Conducting and sharing results from service and operation performance reviews.
  • Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  • Being aware of and managing the costs of running the service desks.

The Successful Applicant

  • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
  • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • An ability to balance and plan the short-term actions of the team.
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively while setting the tone of the team through modeling and leadership.

What's on Offer

  • Flexible working arrangements
  • Competitive remuneration
  • Opportunity to contribute to our client's national strategic IT plan
Aisling Smith
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Job summary

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Aisling Smith
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