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Service Desk Operator

Melbourne Permanent AU$80,000 - AU$90,000 per year View Job Description
A Level 1 Service Desk Operator is required to join a well-established Professional Services organisation based in Melbourne. The ideal candidate should be proficient in technology and demonstrate excellent problem-solving skills.
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  • Are you passionate about helping Customers?
  • Do you thrive working in a high performing culture?

About Our Client

Our client is a leading professional services firm, boasting a large employee base. They are renowned in the industry for their commitment to providing excellent service to their clients. Headquartered in Melbourne, they maintain a strong presence across Australia.

Job Description

  • Provide first-line technical support to a wide range of internal users.
  • Troubleshoot and resolve hardware and software issues.
  • Maintain a high level of customer service for all support queries.
  • Escalate more complex calls to the relevant IT Support team member.
  • Log all calls in the Service Desk Call Logging system.
  • Take ownership of user problems and follow up for fast resolution.
  • Perform basic administrative support duties.
  • Contribute to team effort by accomplishing related results as needed.

The Successful Applicant

A successful Service Desk Operator should have:

  • A strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills - both verbal and written.
  • Proficiency in English.
  • Patience and cool-temperament for dealing with difficult customers.
  • A degree in Information Technology, Computer Science, or a related field.

What's on Offer

  • Salary: AUD 80,000 - AUD 90,000 (inclusive of super).
  • Work in a friendly and supportive environment.
  • Enjoy a vibrant company culture.
  • Opportunities for professional growth and development.



We encourage individuals who believe they are a perfect fit for this role to apply.

Contact
Natalie Rainbow
Quote job ref
JN-012025-6632691
Phone number
+(61) 416278935

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Financial Services
Location
Melbourne
Job Type
Permanent
Consultant name
Natalie Rainbow
Consultant phone
+(61) 416278935
Job Reference
JN-012025-6632691

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.