Service Desk / Service Technician - Security Technologies

Canberra Permanent
  • Award Winning Company that believes in Trust, Agility and Respect
  • Asset Management & Security Technologies

About Our Client

Our client provides Federal Government and Private Sector with the highest quality, creative and customised solutions in order to support their security interest. The company designs and produce innovative key management solutions within the security industry.

Job Description

Working as part of the national Product Support Team, on a day to day basis you will be involved in:

  • Providing training and support to our Partners Technical Teams on the installation, service and maintenance of their products, retraining of underperforming ones, both online and in-practice and ensuring technical support is provided along the full customer adoption journey
  • Driving every practice to be fully self-sufficient in all the software and hardware solutions
  • Installation of the company products
  • Feedback to management on market trends and competition
  • Maintain comprehensive records through the CRM to report activity

The Successful Applicant

  • Experience and proven success as a service technician or service desk either having worked in an asset management or security field (desirable)

  • Delivered or interested in delivering technical product training/education

  • Ability to influence and provoke customers ways of thinking.

  • Strong organizational skills

  • A high level of IT knowledge and an appreciation for new technology

  • The ability to build and maintain positive mutual partnerships with internal and external customers

  • The successfull candidate should be elegiable to obtain and/or maintain a Security Clearance (Australian Citizen)

What's on Offer

On offer for your hard work you will have the opportunity to take your career to the next level in an energetic and fast-paced team. Also on offer are the following:

  • Immediate start

  • Excellent salary package

  • Great location

Jean Carlo Ramirez
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Job summary

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Jean Carlo Ramirez
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