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Service Supervisor

Cranbourne West Permanent View Job Description
This is a fantastic opportunity for a skilled Service Supervisor to lead workshop operations within a well-established industrial setting. This role focuses on managing service and repair activities, driving operational efficiency, and delivering outstanding customer outcomes in a fast-paced, hands-on environment.
  • Lead a busy workshop with real impact and hands-on leadership.
  • Permanent full-time role with growth in Melbourne's south-east

About Our Client

Our client is a leading manufacturer of high-quality trailers, known for their innovation, reliability, and strong presence in the transport and logistics sector. With a well-equipped facility in Melbourne's eastern suburbs, they specialise in custom-built solutions and pride themselves on delivering exceptional aftersales service and support. The team culture is hands-on, collaborative, and focused on continuous improvement across production and service operations.

Job Description

  • Lead and supervise workshop staff in trailer repairs, maintenance, and modifications
  • Schedule and prioritise service jobs to meet deadlines and quality standards
  • Maintain workshop efficiency, cleanliness, and WHS compliance
  • Perform hands-on mechanical, structural, and brake system repairs as needed
  • Provide technical guidance and training to workshop team members
  • Manage customer service bookings, updates, and trailer handovers
  • Assess and process warranty claims in line with manufacturer policies
  • Liaise with internal teams for technical evaluations and recurring issues
  • Coordinate parts availability with procurement and monitor inventory usage
  • Support recruitment, onboarding, and performance management of workshop staff

The Successful Applicant

A successful Service Supervisor should have:

  • Proven experience in a supervisory or leadership role within the industrial or manufacturing sector.
  • Trade-qualified or extensive hands-on experience in trailer/heavy vehicle repairs
  • Strong mechanical knowledge - brakes, suspensions, hydraulics, chassis, etc.
  • Excellent communication and customer service abilities
  • Ability to manage workflow, prioritise tasks, and resolve operational issues
  • Sound understanding of WHS standards and workshop compliance
  • Proficient in Microsoft Office (Excel, Outlook, Word) and digital documentation tools
  • High attention to safety, quality, and continuous improvement

What's on Offer

  • Permanent, full-time role based in Melbourne's south-eastern suburbs
  • Stable employment with a well-established industrial and manufacturing business
  • Supportive, team-oriented workplace culture
  • A chance to make a real impact in a hands-on, fast-paced environment



If you're ready to take the next step in your career as a Service Supervisor, we encourage you to Apply today.

Contact
Reema Chaudhary
Quote job ref
JN-092025-6845837
Phone number
+(61) 431983653

Job summary

Function
Engineering & Manufacturing
Specialisation
Service
What is your industry?
Industrial / Manufacturing
Location
Cranbourne West
Job Type
Permanent
Consultant name
Reema Chaudhary
Consultant phone
+(61) 431983653
Job Reference
JN-092025-6845837

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.