On-site Support

Western Suburbs Melbourne Permanent
  • Opportunity for Growth & Development
  • Immediate Start

About Our Client

Our client is a well-known and established provider of transport and logistic solutions in Australia and New Zealand. As a strong market leader within the industry, our client is increasingly expanding and looking for talented people to join their team.

Job Description

The successful applicant will be responsible for:

  • Providing level 1 &2 technical support to internal users and customers via phone, email and face to face; including, ticket recording, hardware and software installations, user administration, network (LAN), PC requests and issue resolution.
  • Logging and maintaining incidents and service requests and escalating incidents and requests to the appropriate groups within the IT Team.
  • Taking ownership of incidents and requests to an end resolution and ensure users are kept up to date on their status throughout the process.
  • Ordering and procurement of IT equipment and services as well as maintaining asset registers.
  • Manage the preparation of user hardware and associated peripherals for deployment.

The Successful Applicant

The successful applicant will ideally possess the following:

  • ITIL training and/or certification.
  • Experience with Windows 10, Windows Server OS, MS Office Suite, Office 365 & MS Teams.
  • Exposure to mobile device management administration, security, and deployment.
  • Experience in managing Active Directory users and Exchange / office 365 mailboxes.
  • Basic understanding of network connectivity and troubleshooting.

What's on Offer

On offer is an exciting opportunity for a highly motivated and driven individual to join the Service delivery team with a leading organisation.

Tara Amini
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Job summary

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Consultant name
Tara Amini
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