Technical Repairs Supervisor
Critical position working across a high-end product category
Opportunity to have a significant impact on a growing business
About Our Client
Our client is a market leader in their field with operations across the globe manufacturing a luxury brand and offer the best products to their customers. The Australian business has been in Sydney for the last 20 years.
With an excellent customer service department, they are seeking to enhance their repairs department by hiring a supervisor across that area. The business has a strong history in this sector and continues to enjoy success through their ability to develop outstanding products.
In this role you will be required to motivate, direct and measure the performance of the repairs team. It will involve management and full control of the returns process to the highest quality standards.
* Oversee the returns operation whilst ensuring a consistently high level of customer service
* Proactively identify and implement improvement opportunities on engagement, efficiencies, capability and capacity
* Complete detailed workforce plan to identify resource requirements
- Ensure all repairs and adjustments comply with warranty and repair guidelines through excellent communication
The Successful Applicant
Our Client are seeking an outstanding individual who is looking to advance their career with a leading brand
* 3+ Years of experience in a similar role within an Optical department
* Have a strong knowledge of customer service practices and work very closely with the accounts and sales reps to ensure repair standards are upheld.
* Managed 5 + staff including ensuring peak times were accounted for and DIFOT requirements were consistently achieved
* Excellent verbal and written communication skills
What's on Offer
Your commitment and passion to drive the repairs team will be rewarded with a competitive remuneration package and added health care allowance. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.