- Work for a global organisation with entrepreneurial culture and leadership
- Excellent growth and career development opportunities
About Our Client
They are a global software company that focus on application management solutions for their clients. This includes a range of products.
As the Technical Support Manager you will be responsible for managing the team leads covering level 1, 2 and 3 issues for the businesses clients. This role requires someone from a technical support background, but it is largely a hands-off position, managing the team with goal-setting, end-to-end performance cycle and more. The responsibilities include:
- Managing a time including 20+ support engineers based in Australia and offshore
- Managing 24/7 support
- Conducting 1-on-1 meetings with reporting team members
- Ensuring service level agreements are met for customer responses
- Coaching and developing team members to help with career progression
- Monthly performance reporting
A more in-depth job description will be shared after application if you are interested.
The Successful Applicant
You will be a Melbourne based Technical Support Manager (or similar title) with experience managing support teams. In addition you should have:
- A strong history of technical support roles
- Great team-building and managerial skills
- Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and, Android devices)
- You will have a strong technical and functional understanding. Meaning you'll have an understanding of support issues and can deal with customer escalations, but your main focus is on the team.
- Experience with mobile device management solutions is helpful
- Being bilingual is helpful but not essential.
What's on Offer
This is a full time permanent role. Some important things to note:
- The role cannot be fully remote, it will be 2 days in the office
- The company is based in the outer eastern suburbs, they have on-site parking and it's quite quick to get to be car form the CBD, but if you live North-West it will be a long commute
- There is a bonus component to the salary package as wellThere is more information to share so please apply and we will be in touch.