Technical Support Specialist

Melbourne Permanent Work from Home or Hybrid
  • Attractive Daily Rate
  • Immediate start

About Our Client

Our client sits within financial services.

Job Description

The successful applicant will be responsible for:

  • In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc).
  • Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology).
  • Ensure all office integrated conference rooms are kept in full working order.
  • Comprehensive use of incident management system to properly document and escalate issues as they are reported.
  • Adhere to incident management, problem management, change management, and knowledge management best practices.
  • Proactive learning of current and newly released application.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud.
  • Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
  • Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom.
  • Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
  • Ability to utilize and troubleshoot web-based applications.
  • High level of customer service orientation.
  • Ability to handle conflict and difficult situations within a technical and customer support environment.
  • Effective communication abilities and soft skills to work with all levels of personnel.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients.

What's on Offer

  • Attractive daily rate.
  • Fast paced environment.
Contact
George Edwards
Quote job ref
JN-112023-6252677
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Financial Services
Location
Melbourne
Job Type
Permanent
Consultant name
George Edwards
Consultant phone
Job Reference
JN-112023-6252677
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.