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Technical Support Specilaist

Sydney Permanent View Job Description
The Technical Support Specialist will provide high-quality technical assistance to end-users, ensuring seamless operations within the professional services industry. This role involves troubleshooting, resolving technical issues, and maintaining a high level of customer satisfaction.
  • Techncial Support Specialist
  • Competitive salary- Global company

About Our Client

This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.

Job Description

  • Provide first and second-level technical support to end-users through various communication channels.
  • Troubleshoot and resolve hardware, software, and network-related issues promptly.
  • Document and log all support activities in the ticketing system for tracking and reporting purposes.
  • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • Collaborate with the Technology team to escalate and resolve complex issues.
  • Deliver training and guidance to users on technology tools and best practices.
  • Perform regular system checks to ensure optimal performance and security.
  • Contribute to the development of technical support documentation and resources.

The Successful Applicant

A successful Technical Support Specialist should have:

  • 3+ years experience in IT systems, hardware, and software troubleshooting.
  • Proficiency in supporting Windows operating systems and Microsoft Office Suite.
  • Experience with remote desktop support tools and ticketing systems.
  • Legal industry background is preferred
  • Experience in Cisco and In tap
  • Good communication and stakeholder management skills.
  • Experience in training and mentoring Juniors.



What's on Offer

  • Opportunities for career growth and skill development within the technology department.
  • Supportive and collaborative team environment.
  • Access to ongoing training and resources to enhance your expertise.

If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today!

Contact
Hima Arafath
Quote job ref
JN-092025-6837160
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Sydney
Job Type
Permanent
Consultant name
Hima Arafath
Consultant phone
Job Reference
JN-092025-6837160

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.