Training Coordinator - Top Hospitality & Hotels Group
Perth CBD
Permanent
AU$60,000 - AU$70,000
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Entry level role ideal for someone transitioning out of FOH hotel/hospo work
Facilitate induction & onboarding programs + mandatory & skills dev. training
About Our Client
Our client is a high profile brand and organisation with multiple businesses under its name.
This is a dynamic workplace, led by professional, positive and passionate individuals. Indeed, they are an award-winning employer of choice.
You'll align with this vibrant team and enjoy multiple benefits including free on-site parking, access to discounts nationally at various retailers, and have all your meals provided / paid for.
Job Description
Reporting to the Training Manager you will be responsible for:
- Coordinating and facilitating training for non-gaming teams, and hotels businesses
- Ensuring training delivered highlights and/or reinforces expected operational and service standards
- Delivering and induction programs, ongoing individual training plans, system and compliance training and technical skills development modules
- Facilitating training via both in-person and online means
- Looking after defined internal programs for leadership and graduate cohorts
- Maintaining relationships with external training providers
- Maintaining training collateral, tools and resources
- Monitoring the effectiveness of training delivered via skills assessments, customer feedback and employee outcomes / compliance rates
The Successful Applicant
To be considered for and successful in this role you will have:
- The ability to articulate what 'good customer service' looks like
- A strong background in hotels and / or hospitality: ideally from a 4 - 5-star property
- Completed or a desire to complete your Cert. IV in Training & Assessment
- Naturally strong communication skills - you are confident and articulate
- A desire to learn and be ambitious to develop your career out of front-line operations
- Demonstrated ability to inspire, engage and motivate in previous roles
- A continuous improvement mindset; perhaps you have established new processes or 'better ways' in career to date
- Maturity to take on feedback and apply this to improve
- An appreciation for the link between meaningful training programs, appropriately delivered, and high calibre customer / end-user outcomes
What's on Offer
In return you will:
- Have the opportunity to build on your front-line skills and industry knowledge to develop your career
- Have the opportunity to progress to an advisor level role long-term
- Join a dynamic workplace, led by professional, positive and passionate individuals
- Work within a values-driven model: purpose of community and a community with purpose
- Join an iconic brand and business
- Work for an employer of choice
- Have free on-site parking, with meals supplied
- Have access to discounts on F&B and hotels, nationally
- Work as part of a national system