Training Coordinator - Top Hospitality & Hotels Group

Perth CBD Permanent AU$60,000 - AU$70,000
  • Entry level role ideal for someone transitioning out of FOH hotel/hospo work
  • Facilitate induction & onboarding programs + mandatory & skills dev. training

About Our Client

Our client is a high profile brand and organisation with multiple businesses under its name.

This is a dynamic workplace, led by professional, positive and passionate individuals. Indeed, they are an award-winning employer of choice.

You'll align with this vibrant team and enjoy multiple benefits including free on-site parking, access to discounts nationally at various retailers, and have all your meals provided / paid for.

Job Description

Reporting to the Training Manager you will be responsible for:

  • Coordinating and facilitating training for non-gaming teams, and hotels businesses
  • Ensuring training delivered highlights and/or reinforces expected operational and service standards
  • Delivering and induction programs, ongoing individual training plans, system and compliance training and technical skills development modules
  • Facilitating training via both in-person and online means
  • Looking after defined internal programs for leadership and graduate cohorts
  • Maintaining relationships with external training providers
  • Maintaining training collateral, tools and resources
  • Monitoring the effectiveness of training delivered via skills assessments, customer feedback and employee outcomes / compliance rates

The Successful Applicant

To be considered for and successful in this role you will have:

  • The ability to articulate what 'good customer service' looks like
  • A strong background in hotels and / or hospitality: ideally from a 4 - 5-star property
  • Completed or a desire to complete your Cert. IV in Training & Assessment
  • Naturally strong communication skills - you are confident and articulate
  • A desire to learn and be ambitious to develop your career out of front-line operations
  • Demonstrated ability to inspire, engage and motivate in previous roles
  • A continuous improvement mindset; perhaps you have established new processes or 'better ways' in career to date
  • Maturity to take on feedback and apply this to improve
  • An appreciation for the link between meaningful training programs, appropriately delivered, and high calibre customer / end-user outcomes

What's on Offer

In return you will:

  • Have the opportunity to build on your front-line skills and industry knowledge to develop your career
  • Have the opportunity to progress to an advisor level role long-term
  • Join a dynamic workplace, led by professional, positive and passionate individuals
  • Work within a values-driven model: purpose of community and a community with purpose
  • Join an iconic brand and business
  • Work for an employer of choice
  • Have free on-site parking, with meals supplied
  • Have access to discounts on F&B and hotels, nationally
  • Work as part of a national system
Jessica Shakes
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Job summary

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Jessica Shakes
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