Training Coordinator - Top Hospitality & Hotels Group - 107471882

Job Description
Summary
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Entry level role ideal for someone transitioning out of FOH hotel/hospo work
Facilitate induction & onboarding programs + mandatory & skills dev. training

About Our Client

Our client is a high profile brand and organisation with multiple businesses under its name.

This is a dynamic workplace, led by professional, positive and passionate individuals. Indeed, they are an award-winning employer of choice.

You'll align with this vibrant team and enjoy multiple benefits including free on-site parking, access to discounts nationally at various retailers, and have all your meals provided / paid for.

Job Description

Reporting to the Training Manager you will be responsible for:

Coordinating and facilitating training for non-gaming teams, and hotels businesses
Ensuring training delivered highlights and/or reinforces expected operational and service standards
Delivering and induction programs, ongoing individual training plans, system and compliance training and technical skills development modules
Facilitating training via both in-person and online means
Looking after defined internal programs for leadership and graduate cohorts
Maintaining relationships with external training providers
Maintaining training collateral, tools and resources
Monitoring the effectiveness of training delivered via skills assessments, customer feedback and employee outcomes / compliance rates

The Successful Applicant

To be considered for and successful in this role you will have:

The ability to articulate what 'good customer service' looks like
A strong background in hotels and / or hospitality: ideally from a 4 - 5-star property
Completed or a desire to complete your Cert. IV in Training & Assessment
Naturally strong communication skills - you are confident and articulate
A desire to learn and be ambitious to develop your career out of front-line operations
Demonstrated ability to inspire, engage and motivate in previous roles
A continuous improvement mindset; perhaps you have established new processes or 'better ways' in career to date
Maturity to take on feedback and apply this to improve
An appreciation for the link between meaningful training programs, appropriately delivered, and high calibre customer / end-user outcomes

What's on Offer

In return you will:

Have the opportunity to build on your front-line skills and industry knowledge to develop your career
Have the opportunity to progress to an advisor level role long-term
Join a dynamic workplace, led by professional, positive and passionate individuals
Work within a values-driven model: purpose of community and a community with purpose
Join an iconic brand and business
Work for an employer of choice
Have free on-site parking, with meals supplied
Have access to discounts on F&B and hotels, nationally
Work as part of a national system

Contact

Jessica Shakes

Quote job ref

107471882