Back to search

Training Manager, Technology

Hawthorn East Temporary View Job Description
This role designs and delivers training programs to support large-scale technology and CRM (Salesforce) transformations. It focuses on driving user adoption, creating engaging learning content, and partnering with key business stakeholders.
  • Lead training for major tech and CRM (Salesforce) transformations
  • Partner with senior leaders to drive impactful user adoption

About Our Client

This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.

Job Description



  • Design and deliver training programs for technology and CRM (Salesforce) initiatives


  • Conduct training needs analysis and develop tailored learning plans


  • Create engaging content: e-learning modules, guides, workshops, and simulations


  • Facilitate in-person and virtual training sessions across diverse user groups


  • Collaborate with change, delivery, and tech teams to align training with project goals


  • Support user adoption through coaching, job shadowing, and post-go-live refreshers


  • Maintain and update knowledge management content for new systems and processes


  • Track training effectiveness and continuously improve based on feedback

The Successful Applicant



  • Strong background in L&D or training delivery within tech or digital environments


  • Skilled in instructional design and creating blended learning solutions


  • Experience supporting CRM or system implementations (Salesforce ideal)


  • Confident communicator with strong stakeholder engagement skills


  • Proactive, adaptable, and collaborative team player


  • Able to simplify complex technical concepts into clear, practical content


  • Holds or is working towards Cert IV in Training & Assessment (TAE40122)


  • Passionate about driving change and improving user adoption through learning

What's on Offer

  • An opportunity to collaborate with a large organisation in a technology-driven environment.
  • The chance to lead and implement innovative training programs.





  • Flexible working options to support work-life balance


  • Access to training and development to grow your career


  • Team discounts and partner offers across retail and services
Contact
Divya Khangura
Quote job ref
JN-072025-6781411
Phone number
+61386166236

Job summary

Function
Information Technology
Specialisation
Change
What is your industry?
Retail
Location
Hawthorn East
Job Type
Temporary
Consultant name
Divya Khangura
Consultant phone
+61386166236
Job Reference
JN-072025-6781411

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.