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Warranty Claims Officer

Brisbane Permanent AU$70,000 - AU$72,000 per year Work from Home or Hybrid View Job Description
Joining a critical business function, the Warranty Case Consultant will assess the validity of claims made for loss and damage of possessions.Working as part of a team of 8, you can expect to have a wide range of interactions with both external and internal stakeholders across multiple business units. Great customer service is critical, and an understanding of relocations or logistics is highly regarded.
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  • Newly created role in a growing team and organisation
  • Competitive salary and hybrid working available

About Our Client

Michael Page is pleased to again partner with an exceptional Australian owned business, which operates a broad network globally in over 150 countries.

The business plays a critical role in supporting the operations of a multitude of Australian businesses, as well as being a leading employer in Australia.

Job Description

As a Warranty Case Consultant, you will play a critical role in managing the end to end warranty claims process, from submission through to resolution. On a day to day, this will include:

  • Accurately documenting all claims and working with stakeholders to reach a resolution.
  • Investigating claims to ensure validity and causes.
  • Liaise directly with customers regarding the warranty claims process including answering any queries.
  • Ensure compliance with warranty policy at all times.

The Successful Applicant

The ideal candidate will possess strong customer service skills, with experience in claims/warranty, or relocations/removals industries highly regarded.

Additional experience includes:

  • Ability to handle challenging or complex situations.
  • Ability to manage multiple tasks or deadlines.
  • Experience with Microsoft Office Suite.
  • Experience in logistics industry highly regarded.
  • Australian permanent resident or citizenship.

What's on Offer

  • Permanent full-time role
  • Market competitive salary.
  • Convenient and central office location close to public transport.
  • Hybrid working (2 days from home)
  • Career progression opportunities.
  • Exceptional training program.
Contact
Lewis D'Arcy
Quote job ref
JN-072024-6497034
Phone number
+(61)451879105

Job summary

Function
Secretarial & Business Support
Specialisation
Administrator
What is your industry?
Transport & Distribution
Location
Brisbane
Job Type
Permanent
Consultant name
Lewis D'Arcy
Consultant phone
+(61)451879105
Job Reference
JN-072024-6497034
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.