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Given the nature of the company we're working with, this role will be supporting the Australian head office and other time zones in a IT service delivery function. Being the sole point of contact domestically, the ability to think & work independently is highly desirable.
As a Desktop Support Engineer, you will play a vital role in maintaining and enhancing the technology infrastructure. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of Citrix, iManage, and Video Conferencing/AV systems.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
The ultimate aim is to optimise the value of master data as a strategic asset, reinforce data governance practices, and contribute to the organisation's attainment of its business goals.
This role will play a key role in evolving and running a central FinOps capability as our client accelerates their move towards a hybrid multi-cloud platform. The position will be a 6-month leave cover.
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