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Given the nature of the company we're working with, this role will be supporting the Australian head office and other time zones in a IT service delivery function. Being the sole point of contact domestically, the ability to think & work independently is highly desirable.
As a Service Desk Officer you will play a crucial role in ensuring the smooth operations of the desktop systems.
We are seeking a skilled and detail-oriented Data Analyst. The ideal candidate will have a strong understanding of data transformation and cleansing techniques, along with the ability to develop insightful Business Intelligence (BI) dashboards. As a Data Analyst, you will play a crucial role in extracting meaningful insights from raw data, contributing to informed decision-making processes within the organization.
An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
As a Desktop Support Engineer, you will play a vital role in maintaining and enhancing the technology infrastructure. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of Citrix, iManage, and Video Conferencing/AV systems.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
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