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An all round IT Support consultant to support with a range of Level 2 IT issues. You will be supporting with setting up AV and telecommunications in the Court rooms in addition to supporting with MS Applications, issues with the server room and providing general support to the team.
The Service Coordinator works as part of the Service and Support Team, reporting to the Service Lead. The Service Coordinator will be the primary point of contact for external stakeholders. The Service Coordinator will also participate in strategic and operational projects to continuously improve our services and deliver new capabilities to our stakeholders.
As a Desktop Support Engineer, you will play a vital role in maintaining and enhancing the technology infrastructure. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of Citrix, iManage, and Video Conferencing/AV systems.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
Given the nature of the company we're working with, this role will be supporting the Australian head office and other time zones in a IT service delivery function. Being the sole point of contact domestically, the ability to think & work independently is highly desirable.
IT Manager will be responsible for significant projects and strategy. He/She will be guiding the direction and strategy of the IT Team ensuring all expectations are met/exceeded.
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