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An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
Exciting role to work closely with the CEO to support them with IT related issues
As a Desktop Support Engineer, you will play a vital role in maintaining and enhancing the technology infrastructure. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of Citrix, iManage, and Video Conferencing/AV systems.
Initial 9 month contract (with potential for extension) working within the Cyber Security team, reporting to the Manager to develop and manage cyber security awareness campaigns to help raise awareness across the organisation.
The Service Coordinator works as part of the Service and Support Team, reporting to the Service Lead. The Service Coordinator will be the primary point of contact for external stakeholders. The Service Coordinator will also participate in strategic and operational projects to continuously improve our services and deliver new capabilities to our stakeholders.
As the Level 2 Desktop Support Engineer, you will play a crucial role in maintaining the functionality and efficiency of the IT systems. You will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the seamless operation of desktop hardware, software, and peripherals.
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