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The Service Coordinator works as part of the Service and Support Team, reporting to the Service Lead. The Service Coordinator will be the primary point of contact for external stakeholders. The Service Coordinator will also participate in strategic and operational projects to continuously improve our services and deliver new capabilities to our stakeholders.
The ultimate aim is to optimise the value of master data as a strategic asset, reinforce data governance practices, and contribute to the organisation's attainment of its business goals.
Play a pivotal role in analyzing data, creating insightful reports, and collaborating with Account Managers and Stakeholders to drive informed marketing decisions.
Exciting role to work closely with the CEO to support them with IT related issues
Collaborating with data science and BI teams, advocating best practices, and delivering actionable insights to leadership.
As the Level 2 Desktop Support Engineer, you will play a crucial role in maintaining the functionality and efficiency of the IT systems. You will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the seamless operation of desktop hardware, software, and peripherals.
An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
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