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Business Improvement Support Coordinator

Karratha Permanent AU$126,000 - AU$135,000 per year View Job Description
Lead a multifunctional team responsible for ICT services, business improvement and stakeholder engagement. This leadership role focuses on enhancing service delivery, driving organisational improvement initiatives, supporting business operations and building strong relationships across the organisation to deliver positive outcomes for customers and stakeholders.
  • Lead meaningful change across the organisation.
  • Diverse leadership role with broad exposure.

About Our Client

Our client is a well-established organisation that plays a vital role in supporting the local community and delivering essential services across the region. With a strong focus on continuous improvement, customer service and operational excellence, the organisation is investing in its people, systems and processes to enhance outcomes for stakeholders.

Based full-time in Karratha, this role offers the opportunity to join a collaborative leadership team and make a tangible impact across service delivery, business improvement and organisational performance. The organisation fosters a supportive and values-driven culture where innovation, teamwork and accountability are highly regarded.

Job Description

    • Lead and mentor a multidisciplinary team, fostering a culture of collaboration, accountability and high performance.
    • Oversee the delivery of ICT support services, ensuring responsive, customer-focused outcomes across the organisation.
    • Drive business improvement initiatives that enhance operational efficiency, service quality and organisational performance.
    • Develop and maintain strong relationships with internal and external stakeholders to support business objectives.
    • Coordinate and prioritise team workloads, resources and projects to ensure timely delivery of outcomes.
    • Monitor service performance, analyse trends and implement continuous improvement opportunities.
    • Support organisational change initiatives through effective communication, engagement and stakeholder management.
    • Prepare and deliver reports, insights and recommendations to inform leadership decision-making.
    • Contribute to strategic planning, policy development and the implementation of operational initiatives.
    • Ensure compliance with relevant governance, risk management and organisational standards while driving a positive customer experience.



The Successful Applicant

A successful 'Business Improvement Support Coordinator' should have:

    • Either based or willing to relocate toKarratha.
    • Proven experience leading and developing teams in a customer-focused operational, ICT, business improvement or service delivery environment.
    • Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes across all levels of an organisation.
    • Experience driving process improvement, organisational change or service enhancement initiatives.
    • Demonstrated ability to manage competing priorities, coordinate workloads and deliver outcomes in a fast-paced environment.
    • Strong communication skills, with experience engaging diverse stakeholder groups and translating business needs into practical solutions.
    • Experience monitoring performance, analysing data and preparing reports to support informed decision-making.
    • A collaborative leadership style with a focus on coaching, accountability and continuous improvement.
    • Sound understanding of governance, risk management and compliance within a business environment.
    • The ability to work effectively with technical specialists and business stakeholders to deliver customer-centric outcomes.
    • Relevant qualifications and/or equivalent experience in business, information technology, management or a related discipline.



What's on Offer

  • Permanent employment.
  • Salary Package of $172,000 - $180,000 (including base salary, allowances & 13% Superannuation)
  • Location in Karratha.



Explore the Business Improvement Support Coordinator role and apply to discuss the work.

Contact
George Hayward
Quote job ref
JN-102026-7128288
Phone number

Job summary

Function
Information Technology
Specialisation
IT Leadership
Industry
Public Sector
Location
Karratha
Job Type
Permanent
Consultant name
George Hayward
Consultant phone
Job Reference
JN-102026-7128288

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.