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Jira Service Management Specialist

Cremorne Permanent View Job Description
The role of Jira Service Management Specialist in Cremorne involves managing and optimising Jira Service Management tools to support the technology department in the retail sector. This permanent position offers a competitive salary and the chance to work on impactful projects.
  • Own and shape the Jira Service Management platform
  • Drive ITSM automation and service improvement initiatives

About Our Client

A company in the retail industry located in Cremorne.

Job Description

  • Generate reports and dashboards to provide insights into service management performance.Act as the primary administrator and functional owner of Jira Service Management (JSM).
  • Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
  • Lead continuous improvement initiatives across ITSM and service delivery operations.
  • Manage integrations between JSM and supporting enterprise platforms.
  • Develop reporting dashboards, analytics and service performance insights.
  • Provide governance, documentation, training and support for platform users.

The Successful Applicant

A successful Jira Service Management Specialist should have:

  • 2-5 years' hands-on experience with Jira Service Management.
  • Strong understanding of ITSM processes including incident, change and problem management.
  • Experience designing and implementing workflows and automation solutions.
  • Familiarity with JQL and reporting capabilities within Jira environments.
  • Ability to engage effectively with technical and non-technical stakeholders.
  • Understanding of Agile and DevOps delivery practices.
  • Strong communication, documentation and collaboration skills

What's on Offer

  • Opportunity to own a business-critical service management platform.
  • Exposure to enterprise integrations and automation initiatives.
  • Opportunity to work in a permanent role within the retail industry.

If you're ready to take on this role as a Jira Service Management Specialist in Cremorne, we'd love to hear from you!

Contact
Ross Clark
Quote job ref
JN-092026-7115167
Phone number

Job summary

Function
Information Technology
Specialisation
IT Systems & Testing
Industry
Technology & Telecoms
Location
Cremorne
Job Type
Permanent
Consultant name
Ross Clark
Consultant phone
Job Reference
JN-092026-7115167

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.