Save Job Back to Search Job Description Summary Similar JobsOpportunity to Build and Own the Entire IT Service Management FunctionHighly Visible Leadership Role with Enterprise-Wide ImpactAbout Our ClientThe client is a market-leading Australian construction, property and finance organisation with a 45+ year history of innovation and growth. Employing over 1,900 people across Western Australia and Victoria, the group is committed to operational excellence, technology transformation and delivering exceptional customer outcomesJob DescriptionIT Service Management LeadershipOwn and continuously improve the ITSM frameworkEstablish and maintain ITIL-aligned processes and controlsDrive process consistency across Technology ServicesLead service management maturity initiativesIncident, Problem, Change and Release GovernanceGovern Incident, Major Incident, Problem, Change and Release Management processesChair governance forums including CABs and PIRsEnsure operational risks are identified and managedDrive root cause analysis and continual service improvementService Catalogue and Request ManagementOwn the service catalogue operating modelDefine request fulfilment workflows and service standardsEnsure clear service ownership and accountabilityIdentify automation and self-service opportunitiesAsset and Configuration ManagementOwn CMDB governance and data quality standardsEstablish configuration management controlsLead IT asset lifecycle governanceEnsure service relationships and dependencies are accurately maintainedService Reporting and PerformanceDevelop operational dashboards and executive reportingDefine and manage SLAs, OLAs and XLAsAnalyse service trends and identify improvement opportunitiesDeliver actionable performance insights to senior leadershipService Design and TransitionEnsure new and changed services are operationally ready before BAU transitionDefine support, monitoring, knowledge and reporting requirementsGovern service transition and handover activitiesLeadershipLead a small team of service management specialistsBuild a culture of service ownership, accountability and continuous improvementInfluence stakeholders across Technology, Business and VendorsThe Successful ApplicantRequired Skills10+ years within IT Service Management environmentsProven ownership of Incident, Problem, Change, Release, Asset and Configuration Management processesDemonstrated experience managing enterprise-scale ITSM governance frameworksStrongServiceNow experience, including:IncidentChangeProblemService CatalogueKnowledge ManagementCMDBReporting and DashboardsExperience developing service catalogues and service ownership modelsStrong stakeholder management and influencing skillsExperience leading ITSM teams and driving operational improvementsExcellent analytical and reporting capabilityDesired SkillsITIL v4 certificationExperience implementing or maturing ServiceNowExperience with CMDB governance and Service MappingExperience in Service Design and Operational ReadinessExperience managing managed service providers and vendor performanceWhat's on OfferOpportunities to lead within a large organisation in the property industry.Supportive and collaborative work environment in Melbourne.Access to ongoing professional development and career growth opportunities.Chance to work at the forefront of technology in the property sector.If you're ready to take the next step in your career, apply today! Don't miss this exciting opportunity to make a meaningful impact in Melbourne's property industry!ContactPriyanshu SinghQuote job refJN-052026-7010712Phone numberJob summaryFunctionInformation TechnologySpecialisationIT ManagementIndustryPropertyLocationDocklandsJob TypePermanentConsultant namePriyanshu SinghConsultant phoneJob ReferenceJN-052026-7010712
