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Account Manager - Mid-Market

Melbourne Permanent Work from Home or Hybrid View Job Description
Take ownership of a portfolio of Mid-Market customers, acting as the commercial lead across retention, expansion and long-term account strategy. This role combines relationship management and revenue growth, giving you the autonomy to influence customer outcomes while driving portfolio performance.
  • Manage a defined Mid-Market portfolio with growth ownership
  • Blend commercial strategy with long-term client partnerships

About Our Client

Our client is an established Australian technology company that has built a strong reputation for helping organisations improve the way they engage with their customers. With a loyal and growing client base, they have created a platform that delivers genuine value to customers while maintaining a strong focus on innovation, service and long-term partnerships. As the business continues to grow, they are investing in their commercial team to ensure customers receive strategic support that goes well beyond a traditional account management model.

Job Description

This role is centred around ownership.You'll take responsibility for a portfolio of Mid-Market customers, acting as their primary commercial partner and trusted adviser. Rather than focusing on high-volume account management, you'll spend your time building relationships with key stakeholders, understanding customer objectives and identifying opportunities to strengthen partnerships over the long term.You'll lead strategic reviews, renewal discussions and growth conversations, working closely with customers to maximise the value they receive while uncovering opportunities for expansion. Success in the role comes from combining strong commercial acumen with genuine relationship-building capability.For someone who enjoys influencing customer strategy, growing existing accounts and being accountable for commercial outcomes, this offers the chance to own a meaningful portfolio and make a visible contribution to a growing business.

The Successful Applicant

  • Experience managing and growing customer portfolios within a SaaS or technology environment
  • A track record of retaining and expanding revenue across existing accounts
  • Confidence engaging with decision-makers and influencing senior stakeholders
  • Experience leading renewal, commercial and account planning conversations
  • Strong commercial instincts with the ability to identify and convert growth opportunities
  • A consultative approach to relationship management and customer engagement
  • Comfortable using data and customer insights to support account strategy
  • Someone who enjoys taking ownership and being accountable for customer and revenue outcomes

What's on Offer

Competitive salary, dependent on experience, along with the opportunity to inherit an established Mid-Market portfolio within a well-regarded technology business.You'll have the autonomy to influence account strategy, build relationships with key decision-makers and play a meaningful role in driving customer growth and retention.

Contact
Dan Perriton
Quote job ref
JN-112026-7140945
Phone number
+61386166215

Job summary

Function
Sales
Specialisation
Sales Executive/Account Manager
Industry
Technology & Telecoms
Location
Melbourne
Job Type
Permanent
Consultant name
Dan Perriton
Consultant phone
+61386166215
Job Reference
JN-112026-7140945
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.