Back to search

Business Analyst

Brisbane Temporary AU$125,000 - AU$150,000 per year Work from Home or Hybrid View Job Description
Lead BA activity across digital, CRM and MarTech initiatives. Partner with stakeholders to turn business needs into practical solutions.
  • Work across CRM, digital, marketing technology and customer experience.
  • 12-month role with hybrid working and high-impact transformation projects.

About Our Client

Our client is a well-established, purpose-led organisation with a strong national presence and an ongoing investment in digital and technology capability.

With a broad customer-facing environment and a diverse technology ecosystem, the organisation is continuing to enhance how technology supports engagement, service delivery and customer experience.

Job Description

As the Business Analyst, you will work closely with stakeholders across Digital, Marketing, Technology and the wider business to understand requirements and support the delivery of effective technology solutions.

Your responsibilities will include:

  • Facilitating discovery sessions, stakeholder workshops and process mapping activities.
  • Gathering, analysing and documenting business and functional requirements.
  • Developing user stories, acceptance criteria and other delivery-ready artefacts.
  • Working closely with Product Owners and delivery teams to refine and prioritise backlog items.
  • Supporting initiatives across CRM, digital platforms, marketing technology, customer engagement, data and reporting.
  • Identifying opportunities for process improvement, optimisation and automation.
  • Acting as the bridge between business stakeholders and technical teams.
  • Supporting solution design, testing, UAT and implementation activities.
  • Ensuring delivered solutions align with agreed business and customer requirements.
  • Contributing to continuous improvement across technology, process and customer experience.

The Successful Applicant

The successful candidate will bring:

  • 5+ years' experience working as a Business Analyst in complex technology environments.
  • Experience across Digital, CRM, MarTech, customer engagement or customer-focused technology initiatives.
  • Strong experience gathering and documenting business and functional requirements.
  • Exposure to CRM, CMS, marketing automation, digital platforms, data or reporting solutions.
  • Experience working within Agile delivery environments.
  • Strong capability in user stories, acceptance criteria and process mapping.
  • Excellent stakeholder engagement and workshop facilitation skills.
  • The ability to work effectively across technical and non-technical teams.
  • Strong analytical, problem-solving and business improvement capability.
  • The ability to manage multiple priorities in a fast-moving environment.
  • Tertiary qualifications in Business, Information Technology or a related discipline would be highly regarded.

What's on Offer

This is a full-time, 12-month fixed-term opportunity offering:

  • Hybrid and flexible working arrangements.
  • Exposure to a broad range of digital and technology initiatives.
  • The opportunity to influence CRM, MarTech and customer experience outcomes.
  • A collaborative and supportive technology environment.
  • Strong professional development opportunities.
  • Employee wellbeing and support initiatives.
  • The opportunity to contribute to meaningful, high-impact transformation work.



Contact
Jason Brook
Quote job ref
JN-092026-7101656
Phone number
+61730186304

Job summary

Function
Information Technology
Specialisation
Business Analysis
Industry
Technology & Telecoms
Location
Brisbane
Job Type
Temporary
Consultant name
Jason Brook
Consultant phone
+61730186304
Job Reference
JN-092026-7101656
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.