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Collections Officer

Brisbane Temporary AU$65,000 - AU$75,000 per year Work from Home or Hybrid View Job Description
As a Collections Officer, you'll be responsible for managing outstanding accounts and following up overdue payments while providing a positive and professional customer experience. You'll work closely with customers and internal stakeholders to understand account issues, resolve queries and agree on practical solutions to bring accounts up to date.
  • 6 month contract to join a dynamic organisation and make an immediate impact
  • Manage your own portfolio and work closely with customers and stakeholders

About Our Client

Our client is a large, established Australian organisation providing important services to communities across the country. You'll be joining a values-led environment with a strong focus on its people, customers and the communities it supports.

Job Description

  • Managing a portfolio of outstanding customer accounts.
  • Contacting customers by phone and email to follow up overdue payments.
  • Working with customers to understand their circumstances and agree on appropriate payment solutions.
  • Setting up and monitoring payment arrangements.
  • Investigating account discrepancies and resolving billing or payment queries.
  • Allocating and reconciling payments where required.
  • Maintaining accurate notes and records of collection activity.
  • Escalating complex or significantly overdue accounts when appropriate.
  • Working closely with finance and other internal teams to resolve customer account issues.
  • Supporting aged debt reporting and helping the team meet collection targets.
  • Providing a professional, respectful and customer-focused experience throughout the collections process.

The Successful Applicant

  • Previous experience in collections, credit control, accounts receivable or a similar role.
  • Confidence managing a portfolio of outstanding accounts.
  • Strong customer service and communication skills.
  • The ability to have sensitive or challenging conversations professionally.
  • Good problem-solving skills and the ability to investigate account discrepancies.
  • Strong attention to detail and confidence working with financial information.
  • The ability to manage competing priorities and follow through on outstanding matters.
  • A collaborative approach and willingness to help the wider team.

What's on Offer

  • 6 month contract.
  • WFH flexibility.
  • Join a large, established, and purpose-led organisation.
  • Opportunity to build and develop your collections experience.
  • Close to public transport.
  • Immediate start.



Contact
Daisy Smith
Quote job ref
JN-092026-7106723
Phone number
+61 7 3018 6309

Job summary

Function
Accounting & Finance
Specialisation
Accounts Receivable
Industry
Business Services
Location
Brisbane
Job Type
Temporary
Consultant name
Daisy Smith
Consultant phone
+61 7 3018 6309
Job Reference
JN-092026-7106723
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.