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Contact Centre Officer

Sydney Permanent View Job Description
As a Contact Centre Officer, you will be responsible for delivering outstanding customer experiences and supporting both service and sales enquiries. Acting as a key point of contact, you will build strong customer relationships, provide product and brand information, and contribute to commercial objectives through effective client engagement.
  • Opportunity to represent a prestigious international luxury brand
  • Career development within a global organisation.

About Our Client

Join a globally recognised luxury brand and become the voice of an exceptional customer experience. We are seeking a polished, customer-focused Client Relations Centre Brand Ambassador to deliver premium service and sales support across multiple digital and communication channels.This is an exciting opportunity to work within a prestigious international organisation, engaging with customers through phone, email, live chat and social media while representing a world-class brand known for its heritage, craftsmanship and commitment to excellence.

Job Description

  • Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
  • Support online and telephone sales activities to achieve business objectives.
  • Deliver exceptional customer service aligned with premium brand standards.
  • Capture and maintain accurate customer information across CRM and internal systems.
  • Collaborate with internal teams to support after-sales service and repair enquiries.
  • Identify customer feedback trends and communicate insights to leadership.
  • Escalate system issues and contribute to continuous improvement initiatives

The Successful Applicant

You are passionate about delivering exceptional customer experiences and thrive in a fast-paced, customer-centric environment. You bring strong communication skills, professionalism and a genuine desire to build meaningful client relationships.

  • Previous experience in luxury retail, premium customer service, contact centres or e-commerce environments.
  • Strong customer service and sales mindset.
  • Excellent verbal and written communication skills.
  • Fluent English and Mandarin language skills.
  • Strong attention to detail and ability to manage customer information accurately.
  • Comfortable using CRM and customer service platforms; Salesforce and SAP CRM experience highly regarded.
  • Flexible to work shifts, including weekends and public holidays as required.



What's on Offer

  • Opportunity to represent a prestigious international luxury brand.
  • Supportive and collaborative team environment.
  • Career development within a global organisation.
  • Exposure to premium client engagement and sales channels.
  • Centrally located Sydney office.
Contact
Andrew Nakhla
Quote job ref
JN-102026-7128275
Phone number
+61 282218134

Job summary

Function
Customer Service
Specialisation
Call Center
Industry
Retail
Location
Sydney
Job Type
Permanent
Consultant name
Andrew Nakhla
Consultant phone
+61 282218134
Job Reference
JN-102026-7128275

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.