Save Job Back to Search Job Description Summary Similar Jobs84k package + additional incentivesInner City BrisbaneAbout Our ClientOur client is a leading organisation undergoing an exciting period of growth, As their customer base continues to expand, they are seeking individuals to join a team responsible for delivering exceptional service, coordinating outcomes and building strong client relationships. This is an exciting opportunity to mix customer service, stakeholder management and problem solving in an organisation that offers extensive training, career development and employee incentive programs.Job DescriptionAs a Coordinator, you'll be responsible for managing your own portfolio of clients, ensuring they receive ongoing support, guidance and a positive customer experience.This is a varied role that combines customer service, coordination, stakeholder management and problem solving.Key responsibilities include:Managing a portfolio of clients and maintaining ongoing relationshipsHandling inbound and outbound customer interactionsCoordinating delivery and resolving enquiriesLiaising with internal teams and external stakeholdersConducting regular customer check-insManaging competing priorities and following through on commitmentsMaintaining accurate records across multiple systemsThis position offers a high level of ownership and responsibility, making it ideal for someone who enjoys being trusted to manage outcomes rather than simply process transactions, and likes a mix of customer service and administration.The Successful ApplicantYou thrive in an environment where no two days are the same and enjoy taking ownership of problems through to resolution. You're someone who can build rapport quickly and confidently navigate complex situations. You enjoy helping people, but you're equally comfortable making decisions, managing expectations and finding solutions when challenges arise.You'll likely be motivated by a role that offers a mix of customer interaction, problem solving and relationship management rather than a purely transnational customer service position.We're looking for someone who has:Strong experience in a customer-focused role ( call centre, claims or insurance preferred)Excellent communication and relationship-building skillsThe ability to manage multiple priorities simultaneouslyConfidence handling sensitive or challenging conversationsStrong judgement and problem-solving capabilityHigh attention to detail and administrative accuracyA proactive and accountable approach to their workConfidence learning new technologies and systemsFull Australian working rightsWhat's on OfferJoin a business experiencing significant growth, creating genuine long-term career opportunitiesComprehensive 12-week training program designed to set you up for success, regardless of industry backgroundMonday to Friday 8.30- 5.00pmModern offices located in inner city with excellent public transport accessSupportive leadership team with a strong focus on development and progressionExtensive investment in technology, automation and AI tools to help employees work smarterEmployee wellbeing initiatives and support programs$84,000 package inclusive of superannuationUp to $5,000 annual performance bonusThis opportunity is ideal for someone looking to step beyond traditional contact centre role into a role that offers greater responsibility, problem solving and career development.ContactIsabella PrendevilleQuote job refJN-092026-7096897Phone number+61 7 3018 6320Job summaryFunctionCustomer ServiceSpecialisationCall CenterIndustryBusiness ServicesLocationBowen HillsJob TypePermanentConsultant nameIsabella PrendevilleConsultant phone+61 7 3018 6320Job ReferenceJN-092026-7096897
