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Customer & Brand Strategy Manager

Loganholme Permanent Work from Home or Hybrid View Job Description
Lead the development and execution of customer, brand and engagement strategies that drive growth, alignment and measurable business outcomes.
  • Shape and execute the ANZ customer strategy
  • Drive business-wide alignment and engagement

About Our Client

Our client is a large, well-established organisation operating across Australia and New Zealand through a complex multi-channel distribution network. With a strong focus on customer engagement, brand performance and commercial growth, the business is seeking an experienced strategic leader to transform broad organisational objectives into clear, actionable plans that deliver meaningful outcomes.

This is a unique opportunity to join a respected organisation where you will influence strategic direction, partner with senior leadership and play a key role in shaping how the business engages with customers, employees and stakeholders across the region.

Job Description

Reporting into the senior leadership team, the Customer & Brand Strategy Manager will be responsible for developing and executing a customer, brand and engagement strategy across Australia and New Zealand.

Working from an established strategic vision, you will translate high-level business priorities into a clear and actionable roadmap, ensuring initiatives are effectively prioritised, coordinated and delivered. Leading a capable team of four, you will provide the structure, guidance and leadership required to drive execution while driving collaboration across multiple stakeholder groups.

This role will work closely with commercial, operational and corporate leaders to strengthen customer engagement, improve organisational alignment and leverage customer insights to support business performance.

Key Responsibilities:

  • Develop and execute customer, brand and engagement strategies across ANZ
  • Translate broad organisational objectives into clear action plans and measurable outcomes
  • Lead, coach and develop a high-performing team of four professionals
  • Drive consistency in customer engagement, communications and brand activities
  • Build alignment across diverse stakeholder groups and business functions
  • Collaborate with commercial leaders to support growth initiatives
  • Manage agency partnerships, budgets and key strategic projects
  • Utilise customer insights, analytics and market intelligence to inform decision-making
  • Monitor performance and ensure successful delivery of strategic priorities
  • Identify opportunities to enhance customer experience and organisational effectiveness

The Successful Applicant

You are an experienced marketing, customer engagement, brand or commercial leader with a proven track record of developing strategy and successfully executing it through teams and stakeholders.

You possess strong commercial acumen and understand how to convert broad business objectives into practical, measurable initiatives. Equally comfortable operating at both strategic and operational levels, you are an influential leader who can create alignment across complex environments and drive delivery through others.

Key Requirements:

  • Demonstrated experience developing and executing customer, brand or marketing strategies
  • Proven ability to translate strategic vision into actionable plans and measurable outcomes
  • Strong leadership experience managing and developing high-performing teams
  • Background within wholesale, retail, consumer, franchise, dealership or multi-site business environments
  • Exceptional stakeholder management and influencing skills
  • Strong customer-centric and commercially focused mindset
  • Experience leveraging customer insights and data to improve business performance
  • Ability to build alignment and drive change across diverse stakeholder groups
  • Relevant tertiary qualifications in marketing, business or a related discipline

What's on Offer

  • Opportunity to shape strategy across Australia and New Zealand
  • High-impact leadership role with significant stakeholder exposure
  • Lead an established team of four
  • Influence customer engagement, brand performance and commercial outcomes
  • Collaborative and supportive leadership environment
  • Attractive remuneration package and benefits
Contact
Bez Tavassoli
Quote job ref
JN-102026-7122194
Phone number

Job summary

Function
Marketing
Specialisation
Brand Management
Industry
Industrial / Manufacturing
Location
Loganholme
Job Type
Permanent
Consultant name
Bez Tavassoli
Consultant phone
Job Reference
JN-102026-7122194
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.