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Customer Experience Officer

Drummoyne Temporary AU$31 - AU$36 per hour View Job Description
As a Customer Experience Officer in the public sector, you will be responsible for providing exceptional service and support to customers, ensuring their needs are met efficiently and professionally. This temporary role is ideal for someone who thrives in a busy environment and enjoys working in customer service.
  • 6 month interim position
  • Established Government agency

About Our Client

This organisation operates within the public sector, focusing on delivering services to the community.

Job Description

  • Respond to customer enquiries via phone, email, and in person.
  • Provide accurate information about services and processes.
  • Resolve customer issues promptly and professionally.
  • Maintain up-to-date records and documentation of customer interactions.
  • Assist with administrative tasks related to customer service operations.
  • Support the team in achieving service delivery targets.
  • Identify opportunities to improve the customer experience.
  • Ensure compliance with organisational policies and procedures.

The Successful Applicant

A successful Customer Experience Officer should have:

  • Proven experience in a customer service role, ideally within the public sector.
  • Strong communication and interpersonal skills.
  • Ability to handle a high volume of enquiries with professionalism.
  • Proficiency in using customer relationship management (CRM) systems.
  • Attention to detail and strong organisational skills.
  • Problem-solving skills and a proactive approach to customer needs.
  • An understanding of public sector processes and services is an advantage.

What's on Offer

  • Hourly pay rate of $36.00 AUD + super.
  • Opportunity to work in the public sector and contribute to the community.
  • Temporary position offering flexibility and variety in daily tasks.



If you are passionate about customer service and meet the criteria, we encourage you to apply.

Contact
Lorena De Freitas
Quote job ref
JN-072026-7064542
Phone number
+61282218135

Job summary

Function
Customer Service
Specialisation
Customer Facing
Industry
Public Sector
Location
Drummoyne
Job Type
Temporary
Consultant name
Lorena De Freitas
Consultant phone
+61282218135
Job Reference
JN-072026-7064542

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.