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Head of Technical Services

Brisbane Permanent Work from Home or Hybrid View Job Description
An opportunity for an experienced IT or Infrastructure Operations leader to take ownership of a broader technical function within a growing IT Services business. You'll lead multiple technical teams, drive service delivery and operational performance, shape technology strategy and oversee complex transformation project initiatives.
  • Step into an IT Leadership role overseeing the technical operations team
  • Joining a growing PE-backed IT Services business with a strong market reputation

About Our Client

Our client is a growing, private equity-backed technology services organization headquartered in Brisbane.The business provides end-to-end managed IT services across modern workplace, cloud, infrastructure, cybersecurity, service desk operations and specialist software solutions. With increasing investment in AI and automation, the organization is continuing to expand its technical capabilities and service offerings.

Job Description

  • Lead and manage technical teams across service operations, infrastructure and project delivery
  • Oversee managed IT service delivery, ensuring operational efficiency, service quality and strong customer outcomes
  • Drive technical strategy and roadmap development, with a focus on Microsoft, Azure and infrastructure modernisation
  • Provide leadership and direction across complex infrastructure projects, major incidents and technical escalations
  • Develop team capability through mentoring, coaching and performance management of engineering and support teams
  • Build strong relationships with key clients, providing strategic technology advice, understanding business requirements and shaping infrastructure solutions and proposals
  • Establish and maintain standards across infrastructure, cybersecurity, business continuity, backup and disaster recovery to ensure reliable and secure client environments
  • Maintain oversight of operational coverage and critical service requirements, ensuring the team is equipped to respond to major incidents and deliver key project commitments

The Successful Applicant

A successful 'Head of Technical Services' should have:

  • Previous MSP experience across infrastructure operations, technical services or project delivery
  • Strong leadership capabilities, with experience developing technical talent and managing team leaders
  • Strong understanding of Microsoft 365, Azure, Modern Workplace, virtualization and backup solutions
  • Good understanding of cybersecurity, infrastructure security and modern security practices
  • Strong stakeholder management skills, with the ability to build client relationships and engage senior business leaders
  • Experience driving service delivery, operational efficiency and continuous improvement
  • Must be based in Australia with valid Australian working rights

What's on Offer

This is a senior technology leadership opportunity with genuine influence over the direction and development of the technical function.

You'll join a growing, private equity-backed technology business, with the opportunity to shape its infrastructure capabilities, strengthen service delivery and drive the adoption of emerging technologies.

  • Total package of approximately $180K to 200K+ (base + super + bonus)
  • Hybrid working arrangements
  • Opportunity to lead and develop a team of technical engineers
Contact
Matthew Lee
Quote job ref
JN-112026-7140078
Phone number
+61416091816

Job summary

Function
Information Technology
Specialisation
IT Management
Industry
Technology & Telecoms
Location
Brisbane
Job Type
Permanent
Consultant name
Matthew Lee
Consultant phone
+61416091816
Job Reference
JN-112026-7140078
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.