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IT Service Performance & Commercial Analyst

Brisbane Temporary AU$950 - AU$1,080 per day Work from Home or Hybrid View Job Description
We are seeking an IT Service Performance & Commercial Analyst to support the efficient delivery of technology services within the transport and distribution industry. This temporary role, based in Brisbane, focuses on ensuring optimal service performance and commercial outcomes.
  • Improve IT service performance through KPI and SLA analysis
  • Drive cost optimisation via modelling and vendor analysis

About Our Client

This opportunity is with a large organisation in the transport and distribution sector. The company is committed to leveraging technology to drive operational excellence and deliver value to its stakeholders.

Job Description

Key ResponsibilitiesCommercial & Financial Analysis

  • Support IT cost modelling (run vs change, unit cost views)
  • Contribute to business cases including TCO and cost-benefit analysis
  • Review vendor pricing and identify cost optimisation opportunities
  • Assist with budgeting and forecasting activities



Service Performance & Vendor Management

  • Work with internal teams and vendors to improve service delivery
  • Support KPI/SLA definition, tracking, and reporting
  • Identify service risks, gaps, and improvement opportunities
  • Contribute to governance forums and vendor performance reviews



ITSM & Platform Uplift

  • Support ITSM platform enhancements (e.g. workflows, service catalogue, automation)
  • Assist with ITSM migration and process-to-tool alignment
  • Contribute to CMDB and service/data model improvements
  • Help ensure alignment between IT processes and tools



Data, Reporting & Insights

  • Develop operational and executive-level reports and dashboards
  • Establish KPI frameworks and track service performance trends
  • Provide insights to support decision-making and continuous improvement



Business Analysis & Delivery Support

  • Capture and document business and technical requirements
  • Translate requirements into user stories and acceptance criteria
  • Support testing, UAT, and solution validation
  • Track risks, issues, and delivery progress

The Successful Applicant

You are a well-rounded IT Business Analyst / ITSM professional with strong commercial awareness and a passion for improving service delivery.Key Skills & Experience:

  • 5+ years' experience in IT Business Analysis, ITSM, or similar roles
  • Strong understanding of IT Service Management (ITIL preferred)
  • Experience with ITSM tools (e.g. ServiceNow or similar)
  • Proven ability in cost modelling, financial analysis, or vendor management
  • Experience with SLA/KPI frameworks and service performance reporting
  • Strong stakeholder engagement and workshop facilitation skills
  • Ability to translate complex requirements into clear documentation



What's on Offer

  • Competitive daily rate between AUD 950 and AUD 1080.
  • Opportunity to work with a large organisation in the transport and distribution industry.
  • Experience working on impactful projects in Brisbane.
  • Collaborative and supportive work environment.
  • Chance to contribute to the optimisation of IT service delivery and performance.



If you are ready to advance your career as an IT Service Performance & Commercial Analyst, we encourage you to apply today or reach out to Dev Choudhary on 0466379111 or devchoudhary@michaelpage.com.au

Contact
Dev Choudhary
Quote job ref
JN-062026-7044147
Phone number
+61730186324

Job summary

Function
Information Technology
Specialisation
Business Analysis
Industry
Transport & Distribution
Location
Brisbane
Job Type
Temporary
Consultant name
Dev Choudhary
Consultant phone
+61730186324
Job Reference
JN-062026-7044147
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.