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Library Customer Support Officer

St Kilda Temporary View Job Description
As a Library Customer Support Officer , you will provide helpful front-line service to library visitors and support day-to-day customer enquiries in the public sector. You will help people access library services, maintain an orderly customer area and contribute to a welcoming experience for the community.
  • Part time temp role.
  • Immediate start

About Our Client

The organisation operates in the public sector in St Kilda.

Job Description

  • Welcome library visitors and provide clear, courteous information about available services and facilities.
  • Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
  • Assist customers to access library resources, memberships and basic service information.
  • Process routine customer transactions accurately and keep records up to date in line with established procedures.
  • Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
  • Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
  • Support daily library operations, including opening, closing and preparing customer service areas.
  • Promote respectful use of library facilities and help create a positive experience for all visitors.

The Successful Applicant

A successful 'Library Customer Support Officer' should have:

  • Experience in Library Support
  • Ability to communicate clearly and respectfully with a broad range of customers.
  • Confidence handling enquiries and providing accurate information.
  • Ability to follow procedures and complete routine transactions with care.
  • Comfort using computer systems to record customer information and access service details.
  • Ability to maintain organised customer areas and manage daily tasks reliably.

What's on Offer

  • Temporary Library Customer Support Officer contract in St Kilda.
  • Part time flexibility
  • Great work environment

Explore this Library Customer Support Officer role and apply to discuss the work.

Contact
Chloe Rodriguez
Quote job ref
JN-112026-7140012
Phone number

Job summary

Function
Customer Service
Specialisation
Customer Facing
Industry
Public Sector
Location
St Kilda
Job Type
Temporary
Consultant name
Chloe Rodriguez
Consultant phone
Job Reference
JN-112026-7140012

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.