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Senior Customer Experience Officer (PART-TIME)

Rhodes Temporary AU$35 - AU$36 per hour View Job Description
An exciting opportunity has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.
  • Established Local Government looking for a Senior Customer Experience Officer
  • Focus on delivering high-quality service and support to customers.

About Our Client

This role is within the public sector and is located in Rhodes.

Job Description

  • Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
  • Address and resolve customer enquiries promptly and professionally.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Collaborate with internal departments to ensure seamless service delivery.
  • Identify and escalate issues or complaints to the appropriate team or manager.
  • Assist in improving processes and systems to enhance customer experience.
  • Support the team in achieving service level agreements and performance targets.
  • Provide training or guidance to junior team members as needed.

The Successful Applicant

A successful Senior Customer Experience Officer should have:

  • Strong customer service skills with a focus on delivering positive outcomes.
  • Experience in handling customer enquiries in a professional setting.
  • Proficiency in using customer relationship management (CRM) systems.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team and independently.
  • Attention to detail and strong organisational skills.
  • Problem-solving abilities to address and resolve customer concerns.
  • Current class "C" driver's license
  • Working with Children Check or willingness to obtain one
  • Current First Aid & CPR training
  • Fluency in Mandarin or Korean
  • Experience working within local government or a similarly regulated environment.
  • Exposure to finance administration.

What's on Offer

  • Temporary position providing valuable experience in the public sector.



If you have receptionist experience, are comfortable working within a busy, front facing enviornment and are immediately available. Please apply as soon as possible, or feel free to send an updated version of your CV to lorenadefreitas@michaelpage.com.au

Contact
Lorena De Freitas
Quote job ref
JN-092026-7107717
Phone number
+61282218135

Job summary

Function
Secretarial & Business Support
Specialisation
Receptionist
Industry
Public Sector
Location
Rhodes
Job Type
Temporary
Consultant name
Lorena De Freitas
Consultant phone
+61282218135
Job Reference
JN-092026-7107717

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.