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Service Desk Analyst

Hamilton Permanent AU$60,000 - AU$70,000 per year View Job Description
Provide first-level technical support across hardware, software and user requests, working across phone, email, tickets and remote support. You'll troubleshoot issues through to resolution while providing a high level of customer service to users across the organization.
  • Provide first-level IT support in a purpose-driven organisation
  • Attractive salary, salary packaging and development opportunities

About Our Client

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Job Description

Responsibilities:-

  • Provide first-level technical support to users, addressing IT issues and requests.
  • Monitor and manage service desk tickets, ensuring timely resolution.
  • Troubleshoot hardware and software problems to maintain system performance.
  • Assist in setting up and configuring IT equipment for new users.
  • Document resolutions and maintain accurate service records.
  • Escalate complex issues to relevant technical teams when required.
  • MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

The Successful Applicant

A successful Service Desk Analyst should have:

  • Minimum of 1 year experience in providing IT support in a professional environment.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of common hardware, software, and operating systems.
  • Excellent communication skills to assist users effectively.
  • The ability to manage and prioritize multiple tasks efficiently.
  • Familiarity with service desk ticketing systems.
  • A proactive approach to learning and adapting to new technologies.

What's on Offer

What's on offer:

  • Base Salary of $ 60,000 to $ 70,000 + Superannuation.
  • Salary sacrifice options available.
  • Permanent position in the Not-For-Profit space.
  • Convenient location in Brisbane Northside.

If you're looking for a role where you can make a difference in technology support, we encourage you to apply.

Contact
Matthew Lee
Quote job ref
JN-092026-7098640
Phone number
+61730186306

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
Industry
Technology & Telecoms
Location
Hamilton
Job Type
Permanent
Consultant name
Matthew Lee
Consultant phone
+61730186306
Job Reference
JN-092026-7098640

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.