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Warranty & Credits Officer

Mount Waverley Permanent View Job Description
This role is responsible for managing warranty claims, credit processing, reconciliations and service-related transactions, ensuring all claims and credits are accurately processed and followed through to resolution.
  • 5 days on-site role - parking provided
  • Strong team culture and progression opportunities

About Our Client

This is a varied position focused on the processing and management of warranty claims, credits, reconciliations and service-related transactions. Working closely with both internal stakeholders and external service providers, you'll play a key role in ensuring claims and credits are accurately processed, followed through to completion, and resolved within agreed time frames.

Job Description

  • Process warranty claims, credits and supporting documentation
  • Follow up outstanding claims and credits through to resolution
  • Investigate discrepancies and liaise with stakeholders to ensure prompt outcomes
  • Process and monitor service agent invoices and payments
  • Prepare reporting and administrative documentation as required
  • Support external service providers and internal teams with claims-related enquiries



The Successful Applicant

  • Strong attention to detail and a high level of accuracy
  • A process-driven mindset with excellent follow-through
  • Experience working with ERP systems (Dynamics or Business Central highly regarded)
  • Strong communication and stakeholder management skills
  • A proactive attitude and willingness to roll up your sleeves



What's on Offer

  • Diverse role with a mix of claims, credits and stakeholder management responsibilities
  • Supportive team environment with strong tenure
  • Secure, full-time opportunity



Contact
Jess Johnston
Quote job ref
JN-092026-7107718
Phone number
+61 3 8616 6221

Job summary

Function
Construction
Specialisation
Credit Control
Industry
Industrial / Manufacturing
Location
Mount Waverley
Job Type
Permanent
Consultant name
Jess Johnston
Consultant phone
+61 3 8616 6221
Job Reference
JN-092026-7107718

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.