Save Job Back to Search Job Description Summary Similar JobsGenuine career progression opportunities.Modern inner city offices alongside a supportive and fun team culture.About Our ClientOur client is a rapidly growing organisation investing heavily in its people, technology and future growth.Due to continued expansion, they are seeking motivated Case Managers to join a high-performing team. You'll manage your own portfolio, navigate complex situations and play a key role in delivering positive customer outcomes.Job DescriptionAs a Case Manager, you'll manage customer enquiries and cases from initial contact through to resolution.Acting as the primary point of contact, you'll assess individual circumstances, coordinate stakeholders and identify practical solutions while ensuring a high-quality customer experience.Key ResponsibilitiesManage a portfolio of customer enquiries and casesInvestigate circumstances and assess outcomesBuild trusted relationships with customers and stakeholdersResolve complex issues and identify solutionsHandle sensitive conversations with professionalism and empathyCollaborate with internal teams to drive outcomesMaintain accurate records and documentationPrioritise competing demands in a fast-paced environmentTake ownership of cases through to resolutionContribute to process and customer experience improvementsThe Successful ApplicantThe Successful ApplicantYou thrive on solving problems, building relationships and finding solutions in complex situations.Backgrounds We'd Love to SeeInsurance ClaimsCase ManagementCustomer ServiceComplaints ResolutionContact Centre or High-Volume Service EnvironmentsYou'll BringExperience managing cases, claims, enquiries or customer portfoliosStrong problem-solving and decision-making skillsExcellent communication and stakeholder management abilitiesConfidence handling complex or sensitive discussionsStrong organisational skills and attention to detailAbility to manage competing prioritiesA proactive, customer-focused approachConfidence using and learning new technologyFull Australian working rightsWhat's on OfferWhat's on Offer$84,000 package inclusive of superannuationAnnual bonus of up to $5,000Comprehensive trainingClear career progression pathwaysExposure to innovative technology, AI and automationModern Brisbane officesMonday to Friday hours, no weekendsSupportive leadership and ongoing developmentEmployee wellbeing initiativesGreater ownership and responsibility than a traditional contact centre roleIf you're looking for a career where you can solve problems, take ownership and make a genuine impact, we'd love to hear from you.ContactLina GilfrichQuote job refJN-092026-7096898Phone number0402 289 692Job summaryFunctionCustomer ServiceSpecialisationCall CenterIndustryHealthcare / PharmaceuticalLocationBrisbaneJob TypePermanentConsultant nameLina GilfrichConsultant phone0402 289 692Job ReferenceJN-092026-7096898
