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CRO Manager

Cremorne Permanent View Job Description
As a CRO Manager in the retail industry, based in Cremorne, you'll focus on enhancing online customer journeys and maximising conversion rates. This role is integral to improving digital experiences and driving business growth.
  • Lead a newly focused CRO and personalisation function
  • Influence customer experience across iconic retail brands

About Our Client

A leading organisation within the retail industry.

Job Description

  • Lead the CRO, experimentation and personalisation roadmap across digital channels.
  • Provide recommendations to improve website design and functionality
  • Build and manage a prioritised testing backlog based on customer and commercial opportunities.
  • Analyse customer behaviour using analytics, session replay and voice-of-customer insights.
  • Develop and validate hypotheses across acquisition, conversion, retention and reactivation journeys.
  • Design and execute A/B, multivariate and holdout tests.
  • Partner with developers, designers and product teams to deliver test experiences.
  • Communicate results, insights and recommendations to stakeholders and embed a test-and-learn culture.

The Successful Applicant

A successful CRO Manager should have:

  • 3-5+ years' experience in CRO, experimentation or digital optimisation.
  • Experience within retail, FMCG or high-volume ecommerce environments.
  • Hands-on experience with enterprise experimentation and personalisation platforms.
  • Strong understanding of testing methodologies and statistical significance.
  • Experience with GA4, FullStory or similar behavioural analytics tools.
  • Ability to collaborate effectively with technical and non-technical stakeholders.
  • Strong analytical, communication and stakeholder management capability.

What's on Offer

  • Opportunity to shape and mature a strategic CRO function.
  • Work across a portfolio of well-established consumer brands.
  • High visibility role with strong stakeholder engagement.
  • Collaborative, data-driven and customer-focused environment.
  • Convenient office location in Cremorne.



If you're ready to make an impact in the retail industry, we encourage you to apply.

Contact
Ross Clark
Quote job ref
JN-092026-7115161
Phone number

Job summary

Function
Marketing
Specialisation
CRM/Loyalty/Retention/Acquisition Marketing
Industry
Media & Agency
Location
Cremorne
Job Type
Permanent
Consultant name
Ross Clark
Consultant phone
Job Reference
JN-092026-7115161

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.