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Customer Service Executive

Bundoora Permanent AU$72,900 - AU$82,100 per year View Job Description
If you're a customer-focused professional looking to join a progressive global organisation where your contribution will make a real impact, we'd love to hear from you.
  • Are you a customer-focused professional with experience in customer service?
  • Do you have manufacturing or distribution experience?

About Our Client

Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies. Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.

Job Description



  • Sales & Customer Support

    • Manage customer enquiries and provide accurate quotations
    • Support the sales team through lead qualification and opportunity generation
    • Build and maintain strong customer relationships
    • Deliver outstanding customer service at every touchpoint



    Order Management

    • Review customer orders for accuracy and compliance
    • Process orders through various platforms including EDI, eCommerce and manual channels
    • Verify order information and provide customer confirmations
    • Proactively monitor deliveries and communicate updates to customers



    After-Sales Service

    • Respond to customer order-related enquiries
    • Manage customer complaints and coordinate resolutions with internal teams
    • Process returns, credits, repairs, and replacement requests
    • Support customer satisfaction initiatives and follow-up activities



    Digital Transformation

    • Promote digital ordering platforms and self-service tools
    • Support customers in adopting online sales and ordering solutions
    • Contribute to continuous improvement initiatives and process efficiencies


The Successful Applicant

About YouTo be successful in this position, you will bring:

  • Minimum 3 years' experience in customer service, internal sales, sales support, or order management
  • Previous experience within manufacturing, industrial, engineering, electronics, or distribution environments
  • Strong communication and relationship-building skills
  • Excellent attention to detail and organisational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • A proactive and customer-centric approach
  • Strong Microsoft Office skills
  • Experience with ERP systems and SAP (ideally S3/S4 Hana)
  • Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential

What's on Offer



  • What's on Offer?

    • Join a globally respected industry leader
    • Collaborative and supportive team environment
    • Exposure to innovative technologies and digital transformation initiatives
    • Career development opportunities within an international organisation
    • Stable and growing business with a strong reputation in the market
    • Competitive salary package


Contact
Natalie Rainbow
Quote job ref
JN-072026-7074637
Phone number
+61 416278935

Job summary

Function
Customer Service
Specialisation
Sales Order Processing
Industry
Industrial / Manufacturing
Location
Bundoora
Job Type
Permanent
Consultant name
Natalie Rainbow
Consultant phone
+61 416278935
Job Reference
JN-072026-7074637

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.