Save Job Back to Search Job Description Summary Similar JobsThe chance to make a genuine impact within a growing businessA leadership position where you can shape team performance and customer outcomesAbout Our ClientOur client is a well-established Australian manufacturer and distributor serving the construction, industrial and building materials sectors. With a strong reputation for quality products, responsive service and reliable supply, the business has built long-term relationships with customers across a range of commercial and residential markets. Backed by experienced leadership and a commitment to continuous improvement, the company is experiencing ongoing growth and is investing in its people, processes and customer experience. Job DescriptionLeadership & Team DevelopmentProvide day-to-day leadership, guidance and support to the customer service team, setting clear expectations and leading by example.Manage team capacity and workflow distribution to ensure customer requests, quotations and orders are handled efficiently.Foster a culture of accountability, collaboration and exceptional customer care.Conduct coaching sessions, performance reviews and ongoing development initiatives for team members.Track and report on team performance, ensuring service targets and operational objectives are achieved.Identify areas for skills development and implement training programs that enhance team capability.Oversee recruitment activities, induction programs and employee performance management processes.Customer Experience & Operational SupportEnsure customers receive timely, accurate and professional assistance across phone and email channels.Develop strong relationships with clients, becoming a trusted point of contact for key accounts when required.Manage escalated customer concerns and complaints, delivering effective resolutions that protect customer relationships.Supervise the accurate processing of orders and ensure complex transactions are completed correctly within business systems.Work closely with internal sales teams to support revenue-generating activities, prepare quotes and improve the overall customer journey.Contribute ideas and initiatives that streamline processes and enhance service delivery standards.The Successful ApplicantAbout YouTo be successful in this role, you will bring:At least three years' experience leading customer service teams, either as a Customer Service Manager, Team Leader or senior customer service professional.Demonstrated success in creating efficient processes and improving operational workflows.The confidence to work autonomously while providing direction and support to a developing team.Strong problem-solving skills and a proven track record of handling complex customer issues and dispute resolution.Exceptional attention to detail, particularly when managing high-value or technically complex orders.Excellent organisational and time-management skills, with the ability to juggle competing priorities.Strong communication and relationship-building skills, with the ability to influence stakeholders at all levels.Solid systems experience, including CRM platforms and ERP software. SAP exposure will be highly regarded.Previous experience within steel, roofing, sheet metal, building materials or a related industrial sector will be viewed favourably.What's on OfferWhat's In It For You?The chance to make a genuine impact within a growing business.A leadership position where you can shape team performance and customer outcomes.Ongoing opportunities for personal and professional development.A supportive and results-driven environment that values initiative and achievement.ContactAndrew NakhlaQuote job refJN-092026-7106686Phone number+61 282218134Job summaryFunctionCustomer ServiceSpecialisationSupervisors/Team leadersIndustryIndustrial / ManufacturingLocationCampbelltownJob TypePermanentConsultant nameAndrew NakhlaConsultant phone+61 282218134Job ReferenceJN-092026-7106686
