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Customer Service Officer

Epping Permanent View Job Description
This permanent role offers a competitive salary package and the opportunity to contribute to a customer-focused team.
  • Are you a passionate Customer Service operator?
  • Work for a leading Australian owned organisation.

About Our Client

Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

Job Description

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Process orders accurately and efficiently to meet customer expectations.
  • Coordinate with internal teams to ensure timely delivery of products and services.
  • Maintain up-to-date records of customer interactions and transactions.
  • Handle customer complaints and provide appropriate solutions or alternatives.
  • Assist in preparing reports and documentation as required.
  • Identify opportunities to improve customer satisfaction and share feedback with the team.
  • Support the team with general administrative tasks as needed.

The Successful Applicant

A successful Customer Service Officer should have:

  • Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Dynamics, Salesforce
  • Exposure to Jet reports would be an advantage.
  • A curious mindset and the ability to work through complex systems.
  • Excellent organisational skills with a high level of attention to detail.
  • The ability to work effectively in a team environment.
  • A proactive approach to problem-solving and a customer-centric mindset.

What's on Offer

  • Base salary plus superannuation.
  • Permanent full-time position in Epping.
  • Opportunities to contribute to a growing team within the industrial and manufacturing industry.



If you're interested in this Customer Service Officer role, we encourage you to apply.

Contact
Natalie Rainbow
Quote job ref
JN-082026-7092444
Phone number
+61 416278935

Job summary

Function
Customer Service
Specialisation
Sales Order Processing
Industry
Industrial / Manufacturing
Location
Epping
Job Type
Permanent
Consultant name
Natalie Rainbow
Consultant phone
+61 416278935
Job Reference
JN-082026-7092444

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.