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Customer Service Officer

Macquarie Park Temporary AU$65,000 - AU$70,000 per year View Job Description
The Customer Service Officer role in Macquarie Park within the FMCG industry involves providing high-quality support to ensure seamless customer interactions and satisfaction. This fixed-term contract position requires a detail-oriented individual to handle customer inquiries and operational tasks efficiently.
  • Secure 12-month fixed-term opportunity with an immediate start available.
  • Enjoy a flexible hybrid working model

About Our Client

A company based in Macquarie Park operating in the FMCG industry.

Job Description

  • Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
  • Process orders accurately and ensure timely delivery to customers.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor and manage customer accounts, including invoicing and payments.
  • Provide updates on order status and product availability to customers.
  • Identify and escalate any recurring issues to the relevant departments for resolution.
  • Support administrative tasks as required to assist the broader team.

The Successful Applicant

A successful Customer Service Officer should have:

  • Minimum 2-3 year's experience in a Customer Service, Order Management, or Customer Operations role
  • Proven experience managing orders end-to-end.
  • Strong communication and problem-solving skills.
  • Manufacturing, FMCG, or supply chain experience will be highly regarded.
  • Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • A proactive approach to identifying and resolving customer needs.
  • Capability to work effectively both independently and as part of a team.

What's on Offer

  • Competitive salary range of $65,000 to $70,000 AUD + Super.
  • Convenient location in Macquarie Park with access to public transport.
  • Opportunity to gain valuable experience in the FMCG sector.



If this role aligns with your skills and experience, we encourage you to apply.

Contact
Lara Wilson
Quote job ref
JN-102026-7124326
Phone number

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
Industry
Industrial / Manufacturing
Location
Macquarie Park
Job Type
Temporary
Consultant name
Lara Wilson
Consultant phone
Job Reference
JN-102026-7124326

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. Michael Page acknowledge and pay our respects to the Traditional Custodians of the land we operate on.